January 2024 by Anthony Grayless
We went with a party of 12 .... received wonderful service with very professional and polite staff...we definitely recommend this for larger parties....place had a great festive vibe.
December 2023 by aliyah xcx
Food was rancid, rude staff and food felt like it gave me food poisoning, not a good atmosphere at all to be completely honest. Everything felt rushed and messy. Will not be returning due to my experience the first time.
December 2023 by Carolyn Wilmot
Fabulous food, lovely, helpful staff who were so very busy but always had time for
December 2023 by Alex Ruthven
Disappointing. Stayed in the attached Premier Inn for 2 nights and ate here on both nights. The first night I wasn't even shown to my table, just pointed in the vague general direction and told a table number by the disinterested bald Scottish guy on duty. He was totally disinterested in providing service and when a other table complained about the food he just said what do you want me to do about it. Also waited 30 minutes for a dessert despite the fact there were only 2 or 3 other tables eating. Breakfast the next morning was adequate but the bacon was so overcooked and hard it was inedible. The next evening I arrived only to be told that I would have to sit in the bar as all the tables were being relaid for breakfast. This was despite booking in advance and was only reluctantly given a table after pointing out this fact. Breakfast on the final day was a shambles with no organisation. I had to wait over 30 minutes to get some cooked breakfast due to no food being available on the buffet and then when food was available there were no plates. The food was also inedible as it wasn't cooked correctly and the 2 serving staff were uninterested in providing service. People were also filling pint glasses with fruit juice rather than the provided glasses so there was never any juice available.All in all it was very disappointing and these issues need addressing by management either by retraining or employing staff actually wanting to do their job to the given standard
December 2023 by Jessica-Louisa Pearce
Asked for a completely plain chicken burger with added bacon, took them 5 attempts for us to get a burger with no cheese on.Then for pudding we ordered the kids Xmas strawberry sundae for my lil sister, which came with no strawberries..waitress said they had ran out but she'd go get her some raspberries instead which was fine...Instead they then brought out a dish of the adults alcoholic fruit cocktail mix with sherry trifle sponges..which was definitely not raspberries and not something you would serve a child!!!Dietary restrictions: Even though they ask if you have any allergies before ordering, i wouldn't trust the kitchen to not somehow cross contaminate as our 'plain' burger came out 4 times with cheese on after specifically asking for no cheese.
December 2023 by Paige Smith
If I could have given the service a zero I would have. There were 3 of us at the table, once our food had come to the table, the server called Ste asked about condiments and before I could answer he had walked off. One of us got steak that came without the peas and tomato's (we didn't ask to have without) and by the time we got a servers attention and we asked for them it took 10mins to arrive and the steak and chips were cold. I could also over hear another table complaining about an order they had pre-ordered something on the saturday and by Thursday it had been taken off the menu and she hadn't been told. When the peas came, I said I thought the service was poor the server Ste walked off without acknowledging me which was extremely rude and I said a little louder. He came over very obnoxious and never apologised. When I said please can we speak to a manager. He then said he was the manager.... Someone needs to do a course in customer service. The food what arrived was nice and the atomsphere got a 3 because it's decorated nicely for the Christmas season. The other staff members were lovely and polite but Ste I think you're in the wrong line of work and maybe you need to be behind the scenes.
November 2023 by T Williamson
Visited this evening for dinner. Seated quickly, ordered and paid at the bar. It was expensive. Food came out and it was like a child?s portion. I ordered the chicken burger from the menu and at £12.99 +vat you?d expect at least an actual burger but this was 2 chicken pieces in a dry bun. Server just dropped the plates and left muttering enjoy! My partner ordered the Big stack burger also (£12.99 + vat) and was also like where is the rest of it.
November 2023 by John McCauley
Ordered big stack burger which came with about 15 chips and no onion rings when asked about size and where were the onion rings was told its a measured portion and didn't they tell you when you ordered about the onion rings we have run out now 3 more of our party ordered the same but mine looked like a child's portion comparison to there's. No offer to add anything else very disappointing.
November 2023 by trish duxbury
It was, ok. We weren't given any direction re the usual procedure etc ., being first timers this was a bit embarrassing. Food wasn't too bad but beef was dry and roast potatoes were very few and very poor.. Service was so,so, but we were never asked the question 'Everything OK?' We'll probably not bother visiting a second time.
October 2023 by Emma Rose
Food was excellent and didn't have to wait long for it to arrive at our table. Staff were welcoming which gave for a lovely warm atmosphere inside. Reece behind the bar in particular was friendly, polite and helpful with anything we asked.
October 2023 by Kevin Nicholson
Staff are polite and prompt, yet forget to tell you that certain parts of the meal aren't available, still pay full price for part meal, half the food had cooled, out of a full mixed grill only the sausages were warm. Chips seemed like lunch time warm ups or twice cooked, salad was floppy (old?), Child spaghetti was still mostly crunchy. I'd recommend sticking with The Hungry Horse or Weatherspoons.
September 2023 by Andy M
Great atmosphere. Staff very pleasant especially Heather who was very helpful. The food is simple but very attractive to look at, and eat
September 2023 by Claire B
Dined out with friends Friday and ordered katsu curry and it was absolutely delicious. Would highly recommend this dish to anyone who likes a mild curry. Also had the new banoffee cheesecake for pudding and that was also delicious!
September 2023 by Chloe Bateman
I have just been for breakfast today with my kids. Lots of choices so kids loved it. It wasn't too busy when we got there but it was starting to get busier. Courtney the manager was really friendly. Also Steve was very welcoming and had a laugh with kids.
September 2023 by Abbie Witty
Honestly the worst place I?ve ever been. We waited just under 2 hours for our mains and there were only 2 of us. After waiting for hours my burger came practically cremated. After returning the burger there wasn?t a single sorry, nor when the woman returned it, she just walked off. We listened to multiple people approach the bar to ask when their food would finally arrive as they had been waiting hours like us. Staff were happy to take our money without mentioning the wait, however when questioned on the timing they were abrupt saying they were short staffed, as though it was something they shouldn?t have mentioned before taking everyone?s money. Wouldn?t even give one star.
