November 2023 by C J
We went to buy our first pair of walking boots and Sophie was brilliant. She was really knowledgeable, and patient and listened to what we were looking for. We came away with the perfect pair of boots each and have even been back to buy the cleaning pack. Would highly recommend this shop, specifically Sophie.
November 2023 by Darren Kingston-Smith
The best outdoor clothing shop in Ambleside, spread over 3 floors. Excellent knowledge by the staff, and the foot measuring computer is game changing. A true hidden gem of a quality shop.
October 2023 by Matilda Shen
I visited this store cuz I had to do some research about outdoor footwear months ago. Staff were super kind to me and my group members. They shared lots of their observations and knowledge with us. Especially Sophie, she was so knowledgeable about footwear and patiently explained everything that might help our research!! Now I recommend my friends who go hiking to pay a visit to this store!! This store also got a professional machine which could indicate the issue you may have for your feet. So if you have problem feet, it's worth it to give it a try:))
October 2023 by Sophie Thackray
Super helpful staff. Changed my delivery date with no worries really helping me out getting new trainers in time for weekend racing. Rob was brilliant. Thanks guys!
October 2023 by Sue Steven
Brilliant online ordering service - incredibly efficient dispatch and delivery . Ordered two items recently for my dog and both received very quickly with excellent communication ! Thank you .
September 2023 by Antonia Needham-Taylor
Went in to get some shoes for our treks and Sophie was magnificent. Really engaged, and explained the problems with our shoes in an easy to understand way - she really took her time making sure we were happy and walking properly all while juggling customers. As others have said - 10/10 for the store, 11/10 for Sophie.
September 2023 by Dean Warren
I was back in the Epicentre this weekend, this time for ladies' boots. Christie absolutely nailed it for knowledge, advice, and customer service. Another great experience and satisfied customer. Well worth the trip (we travelled up to Ambleside just to visit the Epicentre).We always get what we need here, and I don't remember ever being dissatisfied. Staff are always helpful and knowledgeable. There are some things you can not do online, so I always start at the Epicentre. Sophie was brilliant helping my son find a pair of walking shoes and the right insoles for my daughter.
September 2023 by Suzy Capella
Great shop! Amazing service from Sophie! Her knowledge is unbelievable, so passionate! We bought some specialist soles which have now corrected our foot alignment and we are looking forward to being pain free!!!
September 2023 by Matt Lee
What an amazing experience me and my girlfriend had at this store! Not only was we completely satisfied with our purchases, but also we leaned a lot from the expert Sophie who professionally guided us into buying our first hiking boots. We cannot thank you enough for the support and sharing your knowledge to us. We will definitely be returning to this store in the future! Thank you again Sophie! You made made our first ever hike even more enjoyable :) P.S Walk of shame?
July 2023 by Ian Causer
Visited store to get rucksack and have gait analysis. Sophie was fantastic so knowledgeable &explained in a logical way we could understand.Cannot praise Sophie enough 10/10 for store 11/10 for Sophie
July 2023 by Jonny King
Absolutely unbelievable service from Sophie today in store. Her service and level of technical knowledge about both anatomy and the trail running shoes that were discussed was unbelievable. Never had such service like it and will definitely be back. She pointed out things about how I naturally walk/stand that I had never even realised. In an age of online shopping, it?s the likes of Sophie that will keep bringing people back in store? you can?t put a value on that service. 12/10!
May 2023 by Sophie Holmes
Sophie?s service today in store blew us away - her knowledge about the foot, muscles, posture and pronation was all so helpful. She could identify what I needed just from watching me walk in! I hope her knowledge and talent is recognised as she is amazing!
May 2023 by ANDREW MACKAY
Excellent service and staff! My brother in law recommended your shop as Sophie noticed he walked with his foot slightly out and as he went in for walking boots he said also try these insoles as he had a bad neck and Sophie said this could be the reason for your bad neck ??..OMG she was right , his neck is so much better! thank you!
April 2023 by Archie Do
Bought the Mrs a pair of boots few weeks ago but she had a problem with one boot with a slight leak??????so we just asked a question and the shop/staff no question were on it and confirmed its a problem with the boot & just got her another pair there & then.Great friendly & knowledgeable staff!
April 2023 by Dominic Ash
Visited as I had bought something online and loved the range of products on offer. Shop was really well laid out and had a great selection of sustainable brands. Staff were very knowledgeable and helpful.
