February 2024 by Jason Kelleher
Expensive, but great kit ???
December 2023 by Gary Ware
Great independent retailer
August 2023 by June Wordsworth
I bought a Lowe Alpine ladies rucksack last year and the waist buckle was broken ! The manager was very helpful as I had contacted Lowe Alpine and they had referred me to the shop where I had bought it ! I could not find my receipt but that was Ok ! The manager kept me updated and within a few weeks, it was delivered to my door ! I had expected to collect it myself some 45 miles away !I will also say we have always had good service ! Obviously encouraging me to return to the shop.Thoroughly recommend
August 2023 by helen graham
Warning: shop will not exchange boots if they cause damage to feet! Avoid and go to a retail store where your boots will be easily exchanged
July 2023 by Graeme Eckford
We've been visiting Ambleside for 15 years, over this time Cunninghams have continued to provide an excellent range of good quality brands with great service. Most other shops in the village have either chased the money selling fashion brands worn by 'rich types' or raced to the bottom selling cheap rubbish. Cunninghams trade on quality and at the end of the day, it's a family firm, not a large corporate. Can't recommend highly enough ?
July 2023 by Clare Mitchell
Ordered from the website, great price and quick delivery without any unnecessary packaging (which is appreciated and big companies struggle to do). Will be keeping an eye out for some more bargains.
May 2023 by Jodie Stead
Absolutely fantastic customer service and knowledge from the staff at Cunninghams last weekend. I was looking for a new coat but no idea where to start! The lady listened to my requirements, and suggested a Rab jacket. After her asking me a few further probing questions and understanding the challenges with my existing products she actually "downgraded" the spec I needed and suggested a different style (3 layer gore). She proceeded to show me the equivalent product in the different ranges they stock. She was honest in her advice, suggesting the Rab style didn't fit and the Montane version was much better. She explained they didn't stock the right specification for me and suggested their slightly less durable version (2 layer gore) would not be suitable for my usage (regularly carrying small child in backpack carrier) so advised against purchasing. She wrote out the spec I needed and suggested other places in Ambleside where this may be available. The fact she was willing to downgrade the spec suitable and turn away a sale rather than sell me something unsuitable is a real testament to their expertise and professionalism. I will definitely be returning in the future.Picking up the other points made in reviews.....I did have to ask for help and make it clear I was keen to buy and not just browsing. Once the assistant understood this she definitely warmed up much more! With the volume of footfall the shop gets and number of people just browsing it's hardly surprising. I didn't think having to ask for some help took too much on my part.The ranges Cunningham stock are high end, their prices are reflective of the standard for those brands and you get what you pay for! The experience of trying on, having someone offer support and interpretation of the different specifications aligned to my requirements was far, far superior to purchasing online. Wish I had gone there last year and would have avoided making a mistake and needing to now replace my coat only a year later because I am unhappy with my North Face jacket (entirely my own fault)
November 2022 by David Hinks
Visited today with the intention of buying a Rab jacket ,he pointed me in the direction of Rab and Montane ,but was not interested in helping me find what I wanted , he then disappeared back behind the counter to text on his phone , I won't be going in there again , and I would not recommend this store . Very poor customer service
October 2022 by Alison Greenwood
I was very disappointed that I had asked for a size 5.5 and was sold a size 5 and was then unable to exchange the boots because I wore them around the garden before I discovered the mistake. Which means I have just spent £165 on a pair of boots that are too small.
October 2022 by Molly V
I have visited this store several times and had good experiences in the past. However, over the past year when I have been in there the staff have not been helpful at all. This weekend me and my partner were trying on walking shoes and the man didn?t speak a single word to us just stood watching. He also suddenly put a face mask on, put anti bac his hands twice whilst we were there - it was almost like he had covid as he was acting strangely.When investing in-store for equipment you hope to have some assistance/ customer service.
October 2022 by Karen Russell
Went in today, felt like I was being watched like a hawk without anyone offering assistance. When I went to pay they served a man who was actually behind me, then the man behind the counter told me to pay at another counter. I went to that counter to find no one there, I returned to the original counter and said as such. No apology or acknowledgment instead he went and replaced a role in the credit card machine. I was paying cash but he didn?t ask. I stood there in silence, again no apology so I just left without the item I wanted. I?d rather buy from a shop that does not have male chauvinists working and one that has better customer service. Never again.
October 2022 by Walkies Arnside
Top service from some lovely staff here today. They went above and beyond what I was expecting , being helpful, friendly and informative whilst I returned some faulty boots and got a replacement pair.Thank you and see you again. Keep up the good work
October 2022 by Cameron Burke
Great service, great prices and very fast delivery time! Product arrived after 2 days after being told to expect 5-7! Will be returning regularly
October 2021 by Michael Ives
Wonderful shop, an aladins cave of all things for walkers etc. Really nice friendly staff and a great range of good quality products at a reasonable price. First time we've been to the shop and won't be the last.
October 2021 by Daniel Crawford
I?d recommend shopping and spending your money elsewhere. Staff exceptionally rude and confrontational, not something we?ve experienced when shopping here before. I would suggest management start training their retail staff on customer etiquette. I hope that nobody else has the ?pleasure? of dealing with James.
