December 2023 by Lukas
I would think twice about buying Sonder bikes from Alpkit. My Camino came with terribly finished rim holes which caused me a couple of punctures. The rim tape had zero to no glue on it. It has now been a week since Alpkit promised me to replace faulty rear wheel hub on my Camino. I'm still waiting, unable to cycle-commute to work.
September 2023 by Ben McA
Shoddy repair work despite offering as a paid for service
June 2023 by Julia Garwood
Easy and clear online website. Very prompt delivery, and very happy with t-shirt and hoodie.
May 2023 by Peter
They have some great products at great prices, but every time I?ve been in the shop they haven?t had the sizes of clothes I?m looking for which is unfortunately a bit disappointing when you make the trip to the store. The sunglasses in the store today were also all scratched and they only had a couple of the models on show.
March 2023 by Michael Dow
Fantastically knowledgeable staff in a great shop from a great brand. Always been a fan of Alpkit.
January 2023 by bsquadronguy
Thank you Georgia, for dropping off my order at my home address. It had been mistakenly delivered to the shop in Ambleside and Georgia made the trip to my address in Kendal to make sure I received it. That's above and beyond the call of duty, thank you so much! It was a Moya fleece, excellent kit!
November 2022 by Naomi Beckett
Great shop with excellent products. Ollie was really helpful and friendly!
November 2022 by Zac Brown
Best customer service i've experienced for a long long time!I recently sent my old beloved ski jacket up for repair, having talked at length on the phone with Georgia about what needed doing, and being by her service. I explained I needed it back fairly quickly for an upcoming ski trip, and Georgia said she'd do all she could to fast track it for me.Sadly after it arrived, I got a call from Nick to say it was beyond repair, he refunded all of my money to me straight away, and then also gave me loads of brilliant advice on how to better care for the new jacket i now need to buy. Very helpful, very friendly, I really appreciated the advice.I thought that was the end of it... but this morning i've received my old jacket back in the post (having not paid for postage), and inside that they've included product to re-waterproof my new jacket, and a lovely hand written note from Nick and Georgia, with instructions on how to use it.What amazing and lovely people... if everyone was like Nick and Georgia, the world would be a better place. Thanks for your help and being so kind.I'll be in touch in the future without a doubt!
October 2022 by Brian Griffin
Popped in during our recent camping trip for a 3 seasons sleeping bag (needing something more substantial than my 2 seasons one). Very helpful staff talked me through all the options of synthetic Vs down and differences in weight/performance for what I'd be using it for.They also welcomed our dog like a VIP and he had a lovely time napping while we looked at boring sleeping bags.Will definitely visit again when we need any more camping or hiking gear.
October 2022 by Paul Thompson
We had a really good experience with the staff in this store. They were helpful, knowledgeable and extremely helpful.The shop itself was really well stocked - overall a cracking store.
October 2022 by Anders Pedersen
Amazing shop, Nick and Ollie were great really knew about all the kit. Would recommend to anybody. The shop has a friendly atmosphere and felt comfortable asking questions.
October 2022 by Stephen Rose
An Alladins Cave for bikepackers, travellers, MTB'ers and outdoor types.Lovely helpful staff
October 2022 by Dan James
Phoned to reserve a bike...and received prompt service. Drove over to pick the bike up...staff in store could not have been more friendly and helpful. One even made me a brew whilst my son tested the bike! A pleasure to deal with.
October 2022 by Wandering Weddings UK
Great kit and super helpful staff. I had a problem with an order and they sorted it out straight away allowing me to take the items home there and then
October 2021 by David Roe
Called in at Alpkit Ambleside today to order a gravel bike. Great service from Lucy who helped with friendly advice and explained the order process and support available if necessary. Alpkit are a great company to deal with. I am looking forward to having fun on the bike. Thanks..!!
