February 2024 by Julie Creese
I'm chuffed to bits! From start to finish, this branch (Truro Town Centre), the staff were welcoming, patient and informative. Good selection of frames, and there was an offer on at this time.
December 2023 by Diane Mills
Very good opticians.
October 2023 by Sadie Long
After having our appointment for my 10 year olds contact lens trial moved 3 times and over a month later than originally planned we got an appointment at 16:55. The trial and what was going to happen was not explained at all to me or my daughter and after having her vision checked and being told she needed new glasses we were told to book an appointment for her to learn how to put contact lenses in. We assumed that it would be part of the first appointment so that we could actually trial the lenses at home without having to come back in.My daughter was then rushed to pick some new glasses as by this point it was almost closing time. We were not offered the usual 2 pairs of glasses offer or told about any alternative offers. We were then ushered out of the store amongst the staff that were leaving. No one booked a follow up appointment or told us what was going to happen next. After waiting months for the first appointment this was very disheartening for our child. May I suggest an earlier appointment for those who may need a little extra help and support with their lenses in order to achieve the desired outcome of the visit.
October 2023 by Nigel Bush
Helpful professional and friendly
September 2023 by Jude TJ
Excellent & couldn't fault anything
August 2023 by Natalie Mankee
My son is just 7 & has to wear glasses 24/7. After a sight test at specsavers & no glasses he liked or fitted him, we decided to go to vision express. My son had looked online & found some Oakley children?s glasses but unfortunately the store didn?t stock them. However they were ordered in for him to try. We went to the store to trial them & the staff were absolutely impeccable. So helpful & understanding with my son. I am so thankful we decided to look else where as now my son has a lovely pair of glasses coming & we?ve found somewhere he will visit each year for his eye test. I think the whole family will now visit vision express for our annual eye tests. The service was out of this world, nothing was too much trouble or effort and the staff were so friendly. I am absolutely blown away with this store. Thank you so very much.
August 2023 by Viv Garner
First class service from the Truro store. Every single member of staff I met went above and beyond to be helpful, despite the shop being really busy, and them having to deal with a very challenging customer. Great service, thanks for all your help
August 2023 by Nick Mancey
Excellent service as per usual. Swift service and friendly staff.
June 2023 by Andrew Mercer
Arty is absolutely brilliant, she has been so patient with me over the last few years trying to sort out my vision... Super knowledgeable and helpful...thank you...
June 2023 by Debbie Howarth
Went into Truro opticians with mother in law today at first staff very helpful just one word of advice if you need to talk about a customer please wait for them to leave the store not to professional
April 2023 by Imogen Ridley
I have been going here for a while now and the service is always excellent.
April 2023 by Luke Turnbull
I had my eyes tested today in the Truro branch. Good selection of glasses to choose from. The staff were absolutely amazing. The lovely Khira helped me choose a pair that suited my face shape. Her patience was incredible. I would go nowhere else. Khira is a credit to the company. Many thanks ?
April 2023 by Zoe Green
Incredibly impressed with the service received. The friendly staff are professional, knowledgeable, and kind. Also, explicitly LGBT friendly!
April 2023 by Angel
I just popped in to the Truro branch as glasses were feeling wonky, the gentleman there was lovely, so helpful and friendly. I just wanted to say thank you, and don't change.
March 2023 by H J
I just popped in to the Truro branch as glasses were feeling wonky, the gentleman there was lovely, so helpful and friendly. I just wanted to say thank you, and don't change.
