March 2024 by Andy Shapland
We have booked several holidays wth Tui Truro and Ellie has managed all the bookings. We are absolutely delighted with everything she has done for us. Due to totally unforseen circumstances in the USA our cruise had to be cancelled. The measure of how good a company is depends on what they do when events go wrong. Ellie effortlessly changed our cancelled holiday to a more complicated one to China. Ee are delighted. We cannot praise Ellie and Tui Truro highly enough. This is the measure of an excellent company.
March 2024 by Sam Michelle
I was managed by a lovely lady named Natasha, in Cornwall branch.Natasha was polite & upbeat throughout the call & extremely helpful to ensure my family & I have the best holiday to come in December.I could not have asked for anything better as I did not have to do not one thing, except share details of my desired destination and who I will be travelling with.Thanks again Natasha much appreciated
March 2024 by John Vincent
First-class service from start to finish. Always a pleasure to book a holiday with the Truro staff
March 2024 by Imogen Luke
Mark, Gemma and team looked after us so well. Again! They found us exactly the holiday we sought at an incredible price. We had many requests and they covered them all. We wouldn?t go anywhere else to book our holiday and are very grateful for the exceptional service received.
March 2024 by Mark Peacey
We have just booked our holiday to kefalonia in store at tui Truro branch,Natasha could not do enough for us to make sure we got a great deal and at the right place for us.will definitely book again. Many thanks Mark and nikki.
February 2024 by Nigel Pullen
We've booked numerous holidays through the TUI office in Truro and because of their friendliness and efficiency will continue to do so when it involves a holiday to a destination that they can help with. Yesterday, we spent over an hour with Beth B helping us book a holiday to a hotel and destination we had already settled on but which involved liaising with a 3rd party. She was patient, polite and could not have been more helpful. Quick shout out also to the manager for his very generous discount.
February 2024 by Jamie Dennis
visited the store, welcomed by a member of staff who took details to get a idea on what we was looking for before passing over to another member of staffwe was passed over to Sofia, she was very helpful showing us lots of different options and price ranges before settling on a final booking, priced matched the online price we had foundvery helpful and reassuring giving us ideas on how future bookings could work with our child with additional needsbooked this holiday and will be looking at future bookings with the staff at this store
February 2024 by Verity Backhouse
Fantastic experience with TUI Truro. I had done my research on where and when I wanted to go on holiday but Natasha gave me brilliant advice with destination, hotel and timings, very efficient, professional and I felt in very very good hands. It was fate that I walked in there today, Natasha found me an amazing price and I had booked the holiday in about half an hour!! Thank you!
February 2024 by Daniela Sole
Loved booking our holiday to Corfu with Emma today. She was so knowledgeable and cheery! Really added some brightness and excitement to our drab rainy Monday afternoon. Thank you Emma ?
February 2024 by Kevin Bond
Fantastic visit with Emma at the Truro branch. Explained that we have not been on cruise before and were looking for ideas. Emma gave us some great options and explained all the costs and options available. Booked to go on Med cruise. Can?t thank you guys enough. We always book with TUI and this visit confirms why.
January 2024 by Santa Maria Barberio
Booking a trip to Melbourne , Australia for a family wedding Ellie was very professional and took her time to get all the details correct. Thankyou Ellie for your help today. I would highly recommend this young lady to see to your booking requirements. This TUI Travel Agent is situated in Truro, Cornwall. A great place , customer service of a high standard.
January 2024 by Virginia Williams
I always have great professional service from TUI Truro. Amanda has booked our last 2 holidays and is helpful friendly and very experienced. You cannot beat face to face booking with no fear of online problems/scams.
January 2024 by Adam Howes
Fantastic service from Beth H: she was extremely helpful and efficient. I wouldn?t hesitate in recommending Tui and will certainly be using their services again in the future.
December 2023 by sandra hosking
We called into Tui at Truro where we were well advised by Jess and other colleagues regarding our now booked forthcoming winter sun holiday . Helpfull as well as charming .
November 2023 by Sophie H
A brilliant experience with Gemma at Tui Truro. So knowledgeable and extremely patient and kind. Gemma was able to search for the very best deal, she answered all my questions and has been amazing with communication. Thank you so much!!
