April 2022 by Rachael Anne Rollinson
I recently went into your shop in Truro and got talking to 1 of your staff members (David Williams) about running trainers. I was so impressed with him we made an appointment with him at the penzance shop.
I came away with a pair of Hoka trainers and I love them.
Thank you David Williams
February 2022 by Natalie Sach
Over the moon with my new dance uniform. Amazing quality, exactly what I asked for and extremely well priced!
Thank you Steve for all your hard work
February 2022 by Rob Dixon
Excellent staff, so helpful and great advice. Bought new running shoes in Truro branch, very happy with the service and my purchase. Thank you.
February 2022 by Tina Riggall
I had a gait analysis at Penzance with Jonathan. He was incredibly helpful, knowledgable and professional. My trainers were ordered and he made sure they fitted correctly. Excellent customer service. Thankyou x
July 2019 by Jason Davies
Bought some Nike from these guys, brilliant service
July 2019 by J Studdard
Lightening fast delivery and great to buy from
January 2018 by Gayle Thomas
I don't usually bother writing reviews but I went into Whirlwind to change a pair of running shoes today that I wasn't happy with and had such good service from the staff. They went to every effort to work out why the shoes had worn so badly and fitted me with a replacement pair without any quibbling. The shop was quite busy but I wasn't rushed and really happy with the outcome. Even bought an extra pair while I was in there lol. Thanks Whirlwind!
November 2013 by Alun Jones
My wife purchased a pair of boots for me from this company in December 2012. Having worn the boots for about 8 months I noticed a split on one of the boots, on the leather just above the heel. I took the boots to be repaired and was advised that they could not be repaired and that I was best advised to contact the seller for a refund.
I contacted the Shoe Library by email and after receiving no response gave them a call and was informed that someone would call me back. After getting no call back I called once again and was advised that an email had been sent, which basically said that there would be no refund as 8 months was too long a period to consider a refund.
When I explained that I expected a pair of shoes to last a lot longer than 8 months I was accused of 'gobbing it off' down the phone by the person I was speaking to. On realising that I was not going to get any satisfactory response I tried to obtain the details of the company who manufactured the boot in order to contact them direct and was given the name of the manufacturer and told in no uncertain terms to 'google it'. The call was then abruptly ended by the other person.
Having contacted who I was advised was the manufacturer I was informed that they did not, in fact, manufacture the boot and was provided with the correct company details.
I would definitely not use this company to purchase from as they clearly have no problem selling faulty products and show no willingness to assist when contacted regarding this. In addition, the staff member I spoke to was rude and unable to discuss any issues that I had and was clearly unaware of their suppliers' details when requested
I am unaware of the position of the staff member I spoke to (named Dan) and do not know if he is in a position of authority or not. However, if I was the owner of this company I would not be happy with this individual dealing with customers in such a manner, to the point that it could harm the business.
I would definitely not recommend this company.
