August 2025 by Andy Mahaffey
Existing rooms in need of a huge over haul. Rusty bath and sink plug homes. Moldy shower curtains and mouldy net curtains over windows.
It does have air-conditioning which is the only plus point.
They are building a brand new wing. Probably should have invested in existing facilities. It is also the most expensive hotel by a long way in the whole area.. There are much better locations and better hotels in the area.
There is nothing Premier about this Premier Inn.... Look elsewhere.
August 2025 by Amit Shah
Hotel itself is dated and needs refurbishment. The beds were fantastic!
Seemed to be limited on staff so staff members had to multitask which naturally delayed or impacted the customer experience.
August 2025 by Nick Weightman
Outstanding in all respects. The staff (Georgina and Kelly) were lovely, welcoming and couldn?t be more helpful. The room immaculate and spacious. Premier Inn is the Inn of choice. Thank you!
August 2025 by S P
Excellent Stay at Premier Inn Truro? Highly Recommend! We recently stayed at the Premier Inn for a short family holiday trip, and it exceeded all our expectations. From the moment we arrived, the check-in process was seamless, thanks to the wonderful receptionist, Kelly. She was incredibly friendly, professional, and efficient ? greeting us with a warm smile, handling our reservation swiftly, and even offering helpful tips about local attractions and places to visit. It's rare to encounter such genuine hospitality right at the front desk! The room itself was spotless and perfectly clean, with fresh linens, a comfortable bed and all amenities we needed for a restful night. Everything felt well-maintained and thoughtfully arranged, making it easy to unwind after a long day. We also dined and had breakfast at the on-site Beefeater restaurant, where the staff were equally professional and friendly. The service was prompt, and the food was delicious and reasonably priced ? a great option for travelers who don't want to venture far and wish to make the most of the fantastic meal deals. Overall, this Premier Inn location provides fantastic value for money. We will definitely be back on our next visit! 5 stars all around.
August 2025 by Dan Jones
Our room was very poorly decorated. It included black mould and paint flaking off the wall in the shower. Very little ventilation despite there being an AC unit. Flaking paint near the kettle, and generally a really dated hotel. The TV had no channel information and didn?t work. Reception staff friendly, but put it on us to organise a refund, which was odd. I don?t normally write reviews, but this place is to be avoid. Locals told us afterwards, they?d heard horror stories too.
August 2025 by Conroy Pereira
Overall great experience. Rooms are a bit outdated compared to the other Premier inn I've stayed in.
August 2025 by lavi singh
The stay was wonderful after room change.
Well to start off? the room I got 36 was not good it had a lot of issues.
Then I was transferred to room 39 next day..
Hollie was first point of contact at reception.. very professional to the point but then as time went by she was friendly.
Next day I met the manager and housekeeping team?
What a team?. HARD WORKING , PASSIONATE.,FRIENDLY and most importantly with a SMILE..to mention a few TRACY , CHLOE.
I would recommend this place to stay in Cornwall .
They are under going refurbishment but it does not interfere with your stay?
Thank you once again..
August 2025 by Ethan Powell
Lovely little hotel, currently being expanded to accommodate more guests. Did not have an issue with noise or anything the duration of my stay. Staff are excellent, nothing is too much for them and always greet you with a warm smile. Tracey was brilliant, very helpful and an asset to her team. Can?t wait to come back!
July 2025 by Dave Bullivant
Big room with all you need. Quite a way out of Truro. Beefeater restaurant on site for meals and drinks. Currently extending so car park is smaller but not had an issue finding a space on our 2 visits.
July 2025 by Rachel Harrison
Rooms very clean, sadly let down by the bar- staff have no manners, outside seating area has broken tables and chairs, smashed glass ( been there over 24 hours) floor littered with cigarette ends, food remains of the tables.
I've decided not to risk food if this is the standard.
July 2025 by Kristian Sharpe
I was lucky enough to have one of their fancy rooms with a fridge and coffee machine along with a much smarter bathroom than usual. I believe it wasn?t a ?plus? room, however it was certainly an upgrade from the basic rooms provided, which are generally perfectly acceptable unless they don?t have cooling or AC such as the one in Euston London (29 degrees during the night in the summer)
Staff were really friendly and helpful. Food was unusually expensive though. £17 plus for chicken burger and fries?.? Thank goodness for food subsidies from the company ??
Generally a really nice stay, thanks.
July 2025 by Philip Smurthwaite
I recently stayed for several days with my 2 young children (baby & toddler) at the end of our holiday when my wife was unexpectedly admitted to hospital.
Kelly on the front desk was fantastic! She immediately recognised it was a stressful time and interacted and chatted with my children whilst we checked in. She also offered to move us to a more accessible room to save me carrying all our luggage further than needed, which saved me alot of effort with 2 young children alongside me. Whenever we passed the desk Kelly was great with the kids and checked in how we were doing.
The hotel was clean and well kept with good sized rooms/bathroom.
Parking has cctv so I had some peace of mind as I had bikes mounted to the car for several days.
Small gestures mean alot at difficult times, so thank you for the fantastic service and making such an effort to interact with the kids.
Highly recommended!
June 2025 by Bob Hardman
A really nice hotel. Staff so helpful & friendly
June 2025 by ciocarlan Mihai
Friendly staff and the area very nice but the room smells like 10 people have stayed here , sweated and had no showers for a yer. And skirting board in bathroom you can see for yourself
June 2025 by Mike Scott
Friendly, helpful staff
Very quiet, even with building work going on
