September 2023 by Tamson Clarke
Find the next nearest post office and walk there in six inch stilettos in the rain while poking yourself in the eye. It will be a quicker and more pleasant experience than you will get at this post office.
September 2023 by emma Clifton
Woeful. One post office position open. One member of staff with other just left for an hour lunch. Bad situation for staff as it is not possible to serve the 20 waiting people and try and trouble shoot for self service. Some customers have given up and left queue. Others have not been helped even when they get to counter. More staff needed please.
August 2023 by Mark Sharwood-Walker
The most dysfunctional Post Office I've ever experienced although recently it is functioning much better - best to go at 5pm!
June 2023 by lee stimpson
Another 25 mins of my life wasted, literally the worse run post office imaginable?.postal machine just left sitting idle while you have to stand in line, pathetic??place is a dump as well
May 2023 by SeaCrezt
Lady on the travel desk was so rude. Got the postcode wrong by accident and she had a go at me. Disgusting customer service and just a very unpleasant person. Sort your attitude out.
April 2023 by angela crawford
Had to renew driving licence. Staff member very helpful, sorted it all for me. Excellent assistance and service.
March 2023 by Callum Gordon
Always huge queues and long waits with minimal staff, actually feel sorry for the ladies behind the till. They are very good but don't stand a chance.
December 2022 by Sarah Bain
The service here is shambolic, they're so understaffed however the lady is very happy to assist. The ques are usually long at least 30 mins wait. We have tried redirecting a BRP and 7 weeks later still do not have it. As a Ukrainian refugee this means they can't get a job or universal credit. This has made them feel like their life is still in limbo after all the trauma theyve been through and life paused all year. We have had no explanation or reason why its not still not here. They keep saying they're going to email the post office in london which its being redirected from, and ring us. STILL NOTHING...We paid for a service and we still have nothing.
October 2022 by Ellie Rylie Horne
Horrendous. 50+ people waiting around the self service area, self service paid packages in hand, waiting for a post office worker to collect them..... but nobody is there. People fighting, cryinging l, arguing.Possibly the worst post office in the Uk?
October 2022 by Lewis Barrett
Poster Beware, You?re in for a Scare. If I could this review would most likely receive a -1/5.This branch crashed and burned faster than the Hindenburg? Clearly had some internal/staffing issues, but at this point the branch needs to be given the Old Yella treatment and put out of its misery.Constantly only 1 member of staff serving a queue of 30 strong whilst another dithers about like the comical background henchmen. They have now resorted to cutting their operating hours and are closed on Saturdays (which is laughable for a main city branch), but the website also fails to mention that the branch also closed 13:00-14:00 obviously for lunch, as opposed to staggering the lunches. Maybe if people aren?t comfortable being left alone to handle the branch operations then they require more training.WHSmiths running of this branch currently looks less like a professional business and more like a clown college.
October 2022 by Karl Bridge
Decent post office, well stocked. Just have to go early to beat the inevitable line of people. Staff about as friendly as a kick in the spuds but nevermind, there probably understaffed, underpaid and over worked so hay ho
October 2022 by Amanda Hicks
It's appalling. All summer totally understaffed, often one poor person on the till with a queue going halfway down the shop. It's been closed most of this week with no explanation. Someone from a local job agency told me they can't get anyone to work there. I'm not surprised. They only offer 16 hours for £9.50. What use is that to anyone? £9.50 ph for what looks to be a pretty complex job. Another benefit of privatisation and corporate greed!
October 2022 by Lee Daniels
If there was a negative option, this place would get it. Constantly understaffed, constantly waiting over 30 mins to be served and then this week greeted with a sign saying that it will be closed until further notice due to "unforeseen circumstances"Absolutely disgusting how poor this service has been since they closed the main post office!
August 2022 by Jason Williams
A absolute shambles . The one person serving in there deserved a 5 , he was all alone with a constant queue but managed to remain cheerful and worked at a good pace .If it hadn?t been for him they would have scored 0 .It was 10am in the morning and the place was filthy. Litter all over the floor, bins overflowing. For the main post office in a city it was a disgrace..
August 2022 by Adrian Paris
A joke doesn't even begin to describe this place, never have enough staff, the staff that are there are miserable as sin, my boy tried to drop off a parcel twice last week and was told he couldn't by the sour faced old trout behind the counter, I've just been and after waiting half an hour in a queue of just 3 people have been told I need to drop my Royal Mail parcel at the depot, I can't drop it at the Post Office!! Hopefully Royal Mail will realise franchising it to WH Smiths was a massive mistake!! Unfortunately there isn't a zero star option!
