March 2024 by Adrienne Robson
I can see close up again now which is much better for my job and life in general, friendly professional service by all
October 2023 by R. Lazarus
I found the lady on the reception to be rude, condescending and patronising. She welcomed me as ?hello lovely?. She had never met me and does not know me. I had to ask her to stop calling me her lovely, which then resulted sitting in an atmosphere. I should not have been made to feel uncomfortable. The experience wasn?t a nice one.Saying that Paul was extremely professional.I won?t be returning and will take my custom elsewhere.
August 2023 by Lorrain
very friendly professional staff
August 2023 by Ross Clegg
Sarah and Paul provided very good advice and were really helpful.
July 2023 by Sara Edwardes
I cannot fault the service I received from the Truro branch of optical express. I was warmly received and the whole process of explaining, testing and consulting ensured I felt that I was a valued customer. I didn't feel pressured to go ahead with surgery, even though I was a suitable candidate, and the team were happy to leave my decision to a future date.
July 2023 by Kathleen Green
Great friendly professional team. Honest and explain all the processes at every stage. Highly recommend!!Thanks to Sarah for welcoming me
June 2023 by DENNIS O'CALLAGHAN
A very cynical and misleading company. A lot of information received from people not qualified to give it. Very cocksure attitudes and very expensive. I was misinformed on lens replacement and told I could only receive the mono option., due to Glaucoma. From them, yes. (According to several NHS Eye Surgeons and Dr. Somchai of Bangkok Pattaya Hospital, Thailand, this is not the case.) The rather silly phone call I had, had someone banging on about Pound Shop Readers and how I could even have a pair in the garage!? Marvellous.As for the consultation, the price went up £2,000 in a blink due to my -4.75 prescription being "very high". I was also informed surgery would be performed in Exeter. News to me. The actual optician, a lovely man. "The surgeon's decision is final." was uttered at least 3 times? For what purpose? Beats me!?I decided against the procedure, as I don't do pound shop stories and felt I was not receiving all the relevant information, I should have received, but the relevant info from their sales perspective only.I did make a courtesy call to the office in Plymouth. Wondrous assumption on when I was going forward with the procedure. I did say I was not and would be seeing Dr. Somchai in Thailand. This was met with ridicule and laughter, from someone who clearly does not know, this Gentleman Surgeon, is one of the World's premier surgeons for Supersight. She then started banging on about her biblical experience of Thailand. Then insisted I should write a review. So here it is. Good luck to everyone going forward with this lot.
April 2023 by C Amelia
Samantha + Paul were brill at the Truro clinic. Really helped me to dive into whats involved. It is a big decision so it was great to be able to have a free consultation beforehand, and they were all really friendly. I won't be going ahead at this time, but nonetheless it has stopped me from having to wonder all the what ifs and I have made an informed choice. Thank you!
April 2023 by Simon Moore
Had a free extensive eye screening test with a view to having laser eye surgery and was given some very good advice which led me to the decision, not to actually go ahead with laser eye surgery due to an honest opinion from the specialist that it would not benefit me very much at all, as my eyesight was very good for my age and that gaining very little in nearsightedness word in actual fact lose my farsightedness to a degree very helpful staff, with honest, nonpressure Sales, well done optical express !
April 2023 by Elliot Welsh
Amazing team and really helpful in guiding me through the process of laser eye surgery.
April 2023 by Shona McGregor
Absolute professional service throughout. Really informative and no selling pressure.
March 2023 by Rebecca Moon
I was seen by Sarah & Paul on 17/03 to determine whether I was a good candidate for Laser Eye Surgery. In addition to being incredibly welcoming and friendly, I did not feel pressured at any point. Fortunately, I am able to have surgery and will be booking soon. Thank you for such a lovely experience.
June 2022 by Dasie Roberts
Had a consultation last week for lens replacement surgery. Sam and Paul were very professional and kind. They were super thorough in their examinations and answered all my questions. At no point did I feel rushed or under pressure to make a decision. I cannot remember the last time I had such a positive experience in a medical environment. These guys are the best, thank you very much!
May 2022 by S Hamblin
Had a consultation last week for lens replacement surgery. Sam and Paul were very professional and kind. They were super thorough in their examinations and answered all my questions. At no point did I feel rushed or under pressure to make a decision. I cannot remember the last time I had such a positive experience in a medical environment. These guys are the best, thank you very much!
May 2022 by Izabela Jazurek
During my eye laser surgery consultation at the Truro clinic, I was taken care of by the wonderful Sam & Paul, they were incredibly knowledgeable and answered all my questions, and shared just the enthusiasm that I needed!Very friendly and time efficient, I couldn?t recommend them enough!! And I am a right candidate for the surgery!!Made my day, thank you again to Sam & Paul again for taking such a lovely approach and being so caring!?
