July 2021 by Kyaw Lin Saw
Really helpful staffs. Happy NatWest customer for years.
July 2020 by Pete Musson
I gave five stars because every time I've been there. I've been looked after and always been greeted by staff with a smile and they always offer,to help you to do what you need to do.
July 2020 by David Rule
Always found the staff to be very friendly and helpful. Even in these unusual times,they are still open and giving their customers a service.
August 2019 by paul little
Simple transaction which usually takes 2 minutes at the counter, had to wait 45 minutes to carry the procedure out in an interview room.
June 2019 by TheoIsAnnoying
Nice inside. Nice staff (ish) because there is little to none around
May 2019 by Charlie Coyne
Staff are always amazing, machines speed up the process, have heard horror stories for Natwest but they have never let me down
April 2019 by geoff wiles
I was appalled at the service today at your TRURO branch. I arrived to put the change in our banking into the machine, my wife queued for 25 minutes to pay the notes into our account. Several members of staff were busy going in and out of offices but there was only one cashier dealing with a queue that was increasing up to 10 persons some left the queue as they were on their lunch break. This is a dreadful way for a major bank to treat it's customers. One of your team who was looking after 'front of house' was asked on 3 occasions to find someone to help reduce the queue to no avail. Geoff Camden Wiles of Car Boots Cornwall.
February 2019 by A D
Worst bank I have ever been with. No help at all when I had a massive situation happen recently, which was out of my hands. I tried to get it sorted and explain what happened, they refused to help me sort it all out. Just said I should go to a different bank. They shut my account and took a weeks worth of wages I had... No words. I am furious.
April 2018 by Ben Davey
I find it very poor at Natwest you have to wait so long and there's not enough staff around in truth branch
December 2017 by Peter Rhodes
To Many machines not enough staff. The staff are great but the lack of staff means the bank has lost its way.
July 2017 by TheAnimator935/TA935
Nice staff. Well working machines that can be used to pay in.
February 2017 by Kevin Wilkinson
Lost it's way with machines and limited staff. Expect delays
March 2015 by Russell Cole
no one answers the phone
