December 2023 by Len Brooker
Very helpful. 1 visit, job done.
November 2023 by Auntie Panda Honeywell
Lovely space, welcoming and helpful staff. Sometimes wish they had an extra cashier but overall I am a satisfied customer as was my late mum before me.
July 2023 by Google Guide UK
I've been a loyal customer with Nationwide for many many years. I have been down to the Truro branch 3 times this year and every time it hasn't been a good experience.Having driven from Bodmin to Truro which is almost a 60 miles round trip today 04/07/23 to cancel two accounts and open up a new account. On arrival the meet and greet person asked what everyone was in need of, find that slightly irritating but it's the norm now at most banks.When I explained what I needed I was informed that they were too short staffed and I had to come back or call to arrange for two accounts to be cancelled, and a new account to be set upI was also told I could do this online , but I wanted to do this at the branch. Why is everyone being forced to bank online !!Found the staff extremely unhelpful and after wasting my time driving there I probably will close the accounts and take my money elsewhere to open a new account.This is the third time I've had this experience with the Truro branch. What's happened to the lack helpful, friendly smiling staff ?Nationwide as a bank is fine , no issues. I've had amazing customer service from the branch in Basingstoke and Plymouth. It just seems that customer service in Truro needs reviewing. Shame really ....
June 2023 by lyn fletcher
Really helpful and friendly
May 2022 by Martin Platt
The moment I walked in I was greeted by a lovely trainee cashier who was very helpful. I needed to pay a cheque in. The transaction was executed perfectly. Lovely staff and a great atmosphere. Highest recommendation.
March 2022 by Paul Battersby
Always brilliant helpful and friendly service here ???
January 2022 by Lisa Nicholls
All the staff in this branch are very helpful and friendly. Nothing is too much trouble. Excellent
December 2021 by Bodilly Mill
Needed a large withdrawal at short notice, gave em a couple of hours and they were very obliging....
July 2021 by Barrie Anthony
Helpful and reliable
July 2021 by Wendy Smelt
At 78 and disabled, I am unable to queue for long. Very rarely are all desks manned, especially lunchtime and the very busy tourist peak times.
July 2021 by Chris Sherin
Whenever I have used Nationwide in Truro they have always been helpful. They have always gone beyond my initial request for help each time. Today was no exception. Thank you again for the help and information you gave to me. I felt very safe in such an enclosed environment where Covid has caused its particular problems. I offer my very sincere thanks to all staff who have done their best to keep things going in very trying times.
July 2021 by antonella masi
Very disappointed the staff it is not friendly not helpful the banks are an institution they survive because we put our money in and when you need service advise they do not do it with smile any Moore especially in this brunch i feel no treat well no respect .I well use another bank in the future
September 2020 by luke allen
One of the nicest banking branches I've ever been in. The staff are extremely friendly and helpful especially Szabina with her cute and infectious laugh.
July 2020 by A Hardy (Andy Q)
New location for Nationwide. Open Saturday afternoon.
May 2018 by Graeme Leith
The worst service ever received
