November 2023 by Jess Hicks
My Fiancé recently brought by engagement ring from here and I have since been in to sort sizing and Kayleigh and her colleague were soo helpful and sorted everything out very quickly. Very grateful for such amazing service!
September 2023 by Sam F Wheatley
Very helpful staff!Were very cool when my watch died, gave great advice with what to do, and are always pleasant and friendly!
July 2023 by Liz Mitchell
Thank you so much for todays help from Lucas. We were looking for a present for my daughters birthday and he helped make the somewhat daunting decision very relaxed. Lucas had good knowledge of what style would appeal to her age, allowed me to try it on to get an idea of sizing and was very sensitive and polite around the budget available. There was no pushing to overspend which is rare these days.Thank you for such a great experience Lucas - we will definitely come back for more gifts as the choice of jewellery was also very tempting!
June 2023 by e rasul
Prob the best service in Truro if not the world. Was served by the incredible Anna. Great passionate advice, exemplary service and she even went beyond my expectations by offering to clean my wedding band. Don?t let her leave because she?s an extraordinary asset to your brand.
June 2023 by Leanne Roger
Such a great experience from this store! We visited last month and bought my fiances wedding ring, and a few days ago, we returned to begin our search for mine. Kayleigh, our store assistant was really knowledgeable and helpful in our search and we will be returning in the next few weeks to make our purchase!
June 2023 by Leanne Rossin
Such a great experience from this store! We visited last month and bought my fiances wedding ring, and a few days ago, we returned to begin our search for mine. Kayleigh, our store assistant was really knowledgeable and helpful in our search and we will be returning in the next few weeks to make our purchase!
May 2023 by David Rescorla
Great store with helpful and friendly staff. Even though I was a bit of a pain, Anna was very efficient helping me with my watch. Thanks all!
April 2023 by John Kieran
Poor service. Visited the store 4 times just to try & but a wedding ring. Kayley was very helpful but the tills crashed & wasted time. Didn?t give any money off for a poor service & was misled.
April 2023 by E Paula
Huge thank you to Kayleigh for helping! My partner purchased a watch online for my birthday and unfortunately it came and was fairly worn (believe the manufacturer not Ernest Jones may have sent a secondhand watch) rather than brand new. I took it in store and showed them and Kayleigh could not have been more helpful. She not only returned the watch and got a new one she also posted the new one out with the links taken out ready to wear. Your customer services skills and warmth are second to none. Thank you!
April 2023 by Jennifer HOod
Just want to thank Kayleigh for great customer service today ... cleaned several diamond rings immediately in store for me ... took less than half an hour. Rang me to let me know they were ready to collect and all with a smile. Thank you!
April 2023 by Steve Hardy
After being very abruptly and rudely spoken to by H Samuel's over the road, the lovely lady at Ernest Jones in Truro didn't hesitate in quickly fixing my daughter's (very inexpensive but favourite!) necklace. Thank you so much!
February 2023 by katie spicer
A massive Thank you to Kayleigh at Ernest Jones Truro store, Kayleigh was amazing help with restoring and re-sizing my Aunties keep sake Ring ready for my big day, her communication by Email in the build up to my appointment and care given on the day was so valuable. I truly feel that Kayleigh is a credit to the company, she went out of her way to make things so much easier and nicer for us and such a wonderful character. I would recommend Kayleigh and this store to anyone that is getting married and needs that extra care and advice with selecting and taking care of special Jewellery. 10/10 we love Kayleigh.
December 2022 by Ellie Reynolds
I popped in this shop a few weeks back as I really wanted to buy 3 necklaces in different lengths to make a tier effect.First off I have to say thank you to Kayleigh who was fantastic; she was really helpful & so patient? she couldn?t do enough to assist me.I chose three gorgeous necklaces made by Lucy Quartermaine that are so well made & ?different!?What I really like is that you can adjust the lengths on them so no matter what I wear, I can wear all three together or an individual piece & just adjust to suit my outfit.Absolute quality!
October 2022 by John Graham
Excellent customer service. Recently purchased an engagement ring from Truro store but was slightly too small, visited Plymouth store to obtain a replacement but would need to order one. They found one at the Cribbs Causeway store who kept it for me. All 3 stores were amazing and helpful. I'm so pleased with the quality, price and customer service.
October 2022 by Jon Penryn
A proper classic jewellers but with lots to look at, interesting Verity of watches and nice staff.
