December 2023 by Matthew Martindale
Avoid like the plague. Came to install our floor today after I spent half a day cramming stuff into other rooms to clear the floors only to be told they couldn't do it until January as it needed an extra 2 days work on top of the 3 we had booked. This was after a "survey" 6 weeks earlier by an employee who I was informed today was not suitably experienced to give the right price and advice! Shame on you Carpetright. When I suggested they should delay the next job by 2 days I was told that this would upset the next 10 customers. How about the one who was top of your list?
September 2023 by Sean Hawkins
Terrible customer service, then a ?miss measure? which resulted in £130 extra being demanded on the day of fitting and then very poor fitting.Overall, a poor experience.
April 2023 by Jack Foord
We spent over 1.5k for our flooring and underlay. Halfway through laying out luxury viynl, we notive it was peeling and bending up. After following the installation instructions to a T, we read we had to stop installation as soon as a problem occurs, which we did. We informed carpetright of the issue and after nearly half a year battle, which included going through a small claims court. We still weren't issued a refund!!! The reason was "the manufacturer said there was no issues". We had such a stressful experience, with staff not ringing us back, staff leaving the company or just plain rude. Do not use this company, if you have an issue with the product you'll be stuck with a poor quality product and out of pocket. Avoid at all costs!!
April 2023 by Deborah Nelmes
Walked in to the store to find 2 staff sitting around the desk talking loudly about their weekend. One staff member sat on a table with feet on chair used for customers, one eating a pasty, leaving crumbs on the floor when I went over. Not a good welcome. First impressions count. I didn?t feel welcome
February 2023 by Katie Orme
After spending over £3k with carpet right Truro, we have been left with laminate flooring that isn?t fit for purpose and will need to be replaced before use. The laminate had a big crack, which they came to fix, then all the edges of the laminate boards warped and carpet right have refused responsibility and any refund. The fitter said it would flatten itself which it has not, and they blamed silicone on the skirting board as the issue. An independent builder of ours has said they didn?t leave the required gap for expansion and didn?t let it breathe before fitting. To take our money and leave a floor that needs replacing is appalling. A good complaints procedure would have satisfied us but they don?t care if we get the product and service or notedit - Dean, nobody replied to my email to customer services so quick replies to bad reviews seem to be just for show! Since writing by review some of the top layer of laminate has snapped off while hoovering!
December 2022 by Jacqui Scally
Scott at the Truro branch, extremely helpful, explained the process and Blue light discountsHighly recommendThank you
December 2022 by Jess 94
Avoid it is absolutely terrible. Poor products and poor customer service. Never ever going back again. Still waiting my refund only been over a month now!
November 2022 by Catiherine Bonds
Service from beginning to end was awful from the face to face customer service to the product we purchased. Took 1.5 hrs to book an appointment for a quotation; was informed and advised and have subsequently purchased a carpet unsuitable for stairs and the carpet I paid to have removed is still in my house.
October 2022 by Vonnie X
Wow, I do not have enough kind words to mention?. Ali, was supper helpful in getting me my samples and quote. Such a friendly, helpful person with excellent customer communications - a massive thank you! The carpet fitters, so impressive! Such a high standard of workmanship, so so polite, friendly, professional and respectful. I literally do not have enough kind words to say, and I?m a tough cookie to impress. Ali and the gentleman who have fitted my carpet and vinyl are an absolute credit to Carpetright. They?ve turned my house into a home! Many thanks to you all. Silver Way.
October 2022 by Emma Campbell
My carpet was fitted today by two lovely people, Jason and Neil. Nothing was too much trouble and they were really helpful. Couldn't recommend them highly enough
December 2021 by Jam caramac
Walked in to see both employees sat staring at their phones and neither one looked up the whole time we were in store. No welcome or goodbye. Very rude
November 2021 by Louise Stephens
Awfull service, went into a new build in falmouth spent nearly 3 thosend on laminate and carpet right through, to be told van broke down CD they cut carpet at home by measures, and now to top it of all the laminate does not sit neat, within a week was popping up and they have still not responded to my emails, they spent day smoking and popping pf
August 2021 by Alice CM
Fantastic service from Chris at the Truro branch.I was certainly dubious about all the negative reviews on here but had nothing to worry about!The service was brilliant and so was the brilliant fitting from Mo.Thank you!
July 2021 by Lloyd Mitchell
Unhelpful staff. Products that are poorly made, overpriced and don't last long at all. Very poor after sales support/returns. Boys club. Avoid!
July 2021 by Julie Bevan
A lot of time was taken with me to make sure I was absolutely happy with my purchase
