December 2023 by Mark Grace
This was the worst experience our family has ever had with a property agency, having collectively rented over 15 different properties over a period of about 25 years. In the end, we were desperate to leave and put the whole horrible episode behind us.As a brief summary - the agents we dealt with, but notably TOBY LAKE, were rude, arrogant, unprofessional, apathetic, sarcastic, nonchalant and so single-mindedly focussed on serving the Landlord as to be neglectful and harmful to us, as family tenants.During our brief (6 month) tenancy at 2 Trungle Terrace, Paul, fourteen separate maintenance issues arose, including: a broken and unusable toilet seat, a broken shower head, a broken and barely working bathroom tap, a fridge which fell out of its cabinet each time it was opened, collapsing and poorly maintained garden furniture and a loose and leaking kitchen sink. We politely notified the agent about each of these in turn, thinking we were being helpful and proactive.Instead, we were just ignored.LUKE in maintenance initially 'forgot' to respond to us (citing that he was overly busy and our issues 'slipped his mind' for 4 weeks). TOBY became involved and replied that they weren't under any obligation to fix anything, adding that they ONLY act on behalf of the Landlord and upon their instructions, irrespective of the condition of the property and any maintenance issues.Later, LEAH visited the property for the periodic inspection; she first commented on how well we were looking after it, said she was unaware of, but opposed to the treatment we'd received, then returned to the agency and still did NOTHING about the maintenance issues, leaving me, my partner and our young child to live in a house full of broken, leaking fixtures for a further 2 months.We attempted to peaceably end our tenancy agreement a month early, citing the intolerable maintenance issues we were experiencing, in addition to things the landlady had promised and left unfulfilled (to leave a table and chair set for our use and to empty the garden shed to give us some room to put our things, for example). Millerson, in strict alliance with the landlady, rejected this. We attempted to negotiate, offering to leave the tenancy two weeks early. But this was ignored and instead, we were threatened with being in breach of contract, and bullied until we made our rental payments in full, whether we stayed until the end or not.NOTHING was ever done to resolve a single one of the maintenance issues.Finally, after the tenancy ended, the landlady, with Millerson's support, attempted to claim £275 from our deposit for an uncut piece of grass (which is about 1 x 12 square metre strip) and to trim a bush, Millerson threatening that if we don't accept the landlady's claim, it will go to arbitration and then it will take 12 weeks to get our deposit back, placing us under further financial strain.Although the requests and rejections I mentioned above were clearly directed by the landlady, Millerson supported them throughout and never, for a moment offered a shred of empathy to us, as tenants. Just platitudes, delay tactics and sarcasm. When I put this to TOBY LAKE, his smug reply was "Mark - we are not YOUR agents, we act only on behalf of the landlord".All Millerson did during our 6 month tenancy was to act as an uncompromising and unsympathetic middle-person, between a family of tenants and a distant, controlling, uncompassionate landlord.The whole experience was deeply distressing.TOBY LAKE, LEAH BUZZA, RYAN NASH - I don't know whether your actions (and inactions) were due to a lack of training, or you are shackled by company policy, but ask yourself this:Have I acted ethically? How does that sit with me? How would I feel if I was the tenant?MILLERSON ST IVES - Dealing with your agency has affected and marred our family life for the last 6 months. Thank goodness we'll never have to have anything to do with you again.PLEASE TRY TO DO BETTER IN FUTURE
August 2023 by Kirsty Macleod
THE worst estate agent , Useless doesn't even come close to describing this company, gave them two properties , both sold fairly quickly , none of them completed , actually aghast that this company are allowed to trade as an estate agent when they actually don't sell houses or have any clue about the property market !!! AVOID at all costs , wasted 5 months of our time , had to remarket both properties with a reputable agency !!! Paul was completely useless , his communication was diabolical !!!
February 2022 by Lesley Teasdale
Paul Le Bas has been endlessly helpful and professional and has made the task of selling our parents' house painless and easy. I have no hesitation in recommending him to anyone wishing to buy or sell a house in the area. He was a pleasure to work with and we are very grateful for all he has done for us
October 2021 by Steph Wescott
Excellent service from Paul at Millerson. Would highly recommend this company.
July 2021 by Graham Webb
Paul was extremely professional and helpful with the marketing and sale of my property. Quick to respond and really easy to deal with. I would happily recommend Millerson.
July 2021 by Lucinda Hutton
Paul was an absolute dream to work with when buying our property recently. He was friendly, professional, responsive and really has gone above and beyond to help us with our purchase. Thanks Paul!
June 2021 by Caroline Atkinson
I have dealt with Millerson for many years now and have consistently found them reliable,professional and friendly with expert service and advice. I would not use any other agent in town and would recommend them to others.
April 2021 by Amy Symons
Professional, Friendly service. Great example of a local agent with strong values and great customer service
March 2021 by Kendal Spencer
My parents brought a property from Paul. He treated them with respect and was extremely helpful and supportive unlike other agents they had been dealing with in st Ives. Thank you Paul. For anyone looking to move to st Ives Paul is your man.
February 2017 by CHARLES LATTER
Highly recommended. Very helpful and efficient with the purchase of our holiday home, vital when you are 280 miles away in (not so sunny) Birmingham !!! Suzanne Jenkins was an absolute "star" and really went that "extra mile". Thank you so much.
