April 2025 by carl rees
Love everything about this hotel ? rooms are quality, food is good, spa is good, golf is great, breakfast is great! Highly recommend this hotel ??
March 2025 by Calum Smith
The Taste Brasserie here at Carlyon Bay Hotel is quite possibly the best restaurant I've ever been to at a hotel. The food's 10/10, atmosphere's spot on, and the service is on a whole new level! Just want to mention two of the restaurant staff that stood out for me, Diane and Ben. They were both exceptionally attentive, kind and polite.
March 2025 by H
The female staff member wearing blue doing the front desk for the bay view restaurant is so rude. Came across her on the 14th of March and we asked questions as it was our first night. She just came across as brash. But I thought nothing of it. As it could have been a language barrier. She was not busy. But it put me off going that night. We tried to go again the next day. Again very rude, brash and not listening to what was said. I have to repeat myself twice (which to be fair was another staff members fault - as they said they were looking into it and she actually wasn't). The other staff member, mentioned in brackets above, approached me when i walked in the restaurant and said she would ask the kitchen my question, when she came back she served other people and did not follow up on my query for a table but she left me at the front for 5 minutes, if another member of staff did not approach me asking what I was doing there, she would have left me there as she said she did not deal with my query for a table for two...joke, right?. The female in blue sat me down and asked me if I would like a drink first without even offering me a drinks menu. i had to ask for the menu to be explained. Didn't wait around to let me ask any questions. Gave me a wine menu when I asked for a drinks menu even though she knew I didn't drink alcohol. Was not approached for another five minutes or given a heads up I would be seen to. Honestly, she was so unwelcoming and made me feel uncomforable. Probably up there with one of the worst customer service. But my wife noticed she was not like this with other guests. Which makes me believe it was because of my colour. As we were the only people in the hotel who were not white.We were not made to feel this way by any other staff member at the hotel.
It did make me feel this restaurant is not for certain types of people. As both staff members were not helpful. And trust me I don't say that lightly. I left without ordering.
We asked to move our rooms due to us being in a room that was noisy and next to construction . We could hear everything from every other room. And whilst we got moved to a 'better' room with a better view, which is meant to be more expensive. The room was smaller and the mattress was so bad. It had a horrible smell. TV was older. So please be aware the 'cheaper room', with no view was better. The new room also had thin walls. So the hotel in general has very thin walls. Believe me you can hear everything from people having intercourse to other people doing there nightly toilet duties. It's so weird. And made us just stay silent in our rooms.
The buggy to the private beach was not available to us either, which was not made clear to us before we booked but promoted online as part of the hotel.
We were told halal menus were available. But was still given menus with alcohol and bacon in it. So whilst we are grateful they tried to accommodate us it's not accommodating, which isn't a problem, but should not offer to be so.
They have food facilities such as snooker, golf and tennis. 2 restaurants opened at all times, even though advertised as far more. most staff are friendly
The steam room was not available, which was a big part of us staying here. I have asthma and very bad back. The steam is the only thing that helps. I am also disabled so if I walk long distances I need the steam to help my back.
Also gym and spa closed at 8 and all restaraunts at 9.
On the final day. We asked for late check out which was accepted but we still had the cleaner come into our room at 11:30 which was uncomfortable as I was half dressed and could have been a lot worse depending on timing. She did apologise, but the same cleaner also refused us a dental kit which the maintenance guy arranged for us.
Got moved of our table at the golf club. Apparently it was reserved but a group of peopl
March 2025 by Russell Frayne
Wife ended up with food poisoning and was ill all night. We then had the pleasure of being made to pay for the meal despite complaining and had no return call from the general manager as promised as noone working on that weekend could make any decisions. We were made to feel like it was our fault, the whole thing was very disappointing and not what we would expect
March 2025 by David Overton
Absolutely wonderful
Truly memorable stay for our anniversary everyone was so helpful and friendly
March 2025 by Suzanne Lilley
My husband and I stayed last night with friends to celebrate a special birthday. Staff were lovely and we were welcomed and luggage taken to rooms whilst we enjoyed a light lunch in the lounge. The men went off to play golf and the girls enjoyed the spa and relaxing in the lounge with drinks. It was a lovely ambience and our rooms were really nice. The bed was so comfy too.
The meal last night was excellent and staff were attentive and friendly.
Breakfast was really nice too. We had a fab weekend and will return soon. Thank you for making us feel so welcome and making our friends birthday celebrations memorable
March 2025 by Direct emark
Unfortunately not stat at the hotel but based on my experience of restaurant service been excellent, staff professional and attentive view and surroundings what you expect highly recommend to anyone visiting cornwall for first time
March 2025 by Kasia Elliott
Lovely breakfast with a beautiful view
March 2025 by Jacqueline Lewis
Afternoon tea at Carlyon Bay Hotel was lovely. Great service at booking and by the team during service. Selection of food and freshness of the food was great. Only downside was the bits of food on the chairs on arrival, stickiness of the table and small chip in the coffee cup but the service provided outweighed this. Would we return, yes.
March 2025 by Caroline Hewton
We recently stayed here and I can absolutely recommend the Carlyon Bay Hotel as first class! It was by far the best Spa, Hotel Room and FOOD, (in particular), facilities and overall experience that we have had the pleasure of?.. thank you management and staff?.. the piano player was amazing ???? Dave &
March 2025 by RoMeO Bacon
Amazing place, loved the spa and staff are friendly too.
March 2025 by Amanda
High quality hotel in a stunning location with excellent facilities, fabulous food and highly attentive, helpful staff. Beautiful spa, indoor and outdoor pool, golf course, tennis courts and very relaxing indoor bar and lounge areas. The hotel is art deco style and beautiful inside. Nothing is too much trouble for the staff whose sole mission seems to be to ensure guests have a wonderful stay. Would recommend and will return.
Rooms: Impressively decorated and very well maintained. Very clean. Housekeeping staff maintain very high standards.
Nearby activities: South west coastal path is right outside and you can walk to Charlestown and beyond. Eden Project, Gardens of Heligan and many other attractions nearby via car.
March 2025 by Tasha Richardson
Really lovely hotel, staff friendly, room & bed was super comfy.
Food and drinks were superb and fab location. Highly recommended.
March 2025 by TTFN Account
Great location, very helpful staff
March 2025 by Anibas Chir
Wonderful stay and great staff! Food was delicious
