September 2023 by Eliz H
Disappointing, order messed up, delayed. Manager lied blatantly down phone, lack of correspondence!!!! Spent alot here too!!
September 2023 by Geoffrey Whitehead
No after sale back up if furniture faulty it is passed on to third party not stated when you buy.
June 2023 by Simon D
Happy with the service high quality items.
May 2023 by Kathy Alice
Looking for bedroom furniture and a dinning table and 2 chairs George looked after us and I've decided to buy them ?
April 2023 by Jan Hayes
A great experience, knowledgeable staff, a good selection of furniture, reasonably priced.
November 2022 by CHERRY ANTHONEY-JAMES
The shop was tidy. Nothing special about the style of furniture and pricey
August 2022 by Ian Timpson
I have a lovely wardrobe, suit and tables from Fairway furniture. Very happy with the quality and customer service 5*
July 2022 by Steve Ashcroft
The quality of the goods is poor. I recently bought a Morella wardrobe and paid £125 to have it put together by Fairway. It was misaligned, with doors not level and drawers coming out. They tried to blame it on an unlevel floor, but my other furniture is fine. Had to pay another £25 to have it looked at again and all they did was lean it against another wardrobe to make it stand upright. Doors and drawers are still hopeless!
Also bought a Misha foot stool. When I phoned up as the screws did not fit the holes to stabilise the feet, I was told either to leave the screws out or for me to buy smaller screws!! So I have a foot stool with unstabilised feet.
Will not be using Fairway Furniture again!!
February 2022 by david crow
Great service from start to finish Tracy kept us up to date about how our furniture was doin looking forward 2 sitting on new furniture next week
January 2022 by CarolW-580
Were recommended to Fairways at St Austell as we needed 2 new sofa's , the range on display was amazing and the thing we liked is we were approached by a salesperson who offered help , when we said we were just looking they left us alone saying we are here if you need help , when we found what we liked a salesman named Alan came to help us , he was such a knowledgeable young man answered all our questions and so pleasant and caring , no pushing or rushing us into our purchase which we havenow made, in fact we are now going to order new carpets and again the knowledge Alan had with carpets was second to none , I can honestly say we have never ever had such brilliant service when buying furniture and carpets , this young man is a great asset to Fairway Furniture.
November 2021 by Lynn Phillips
Kelly was really helpful I am sure now we have enough information to purchase our sofas
October 2021 by Paul Wagstaff
Nice friendly staff
August 2021 by Daren Warburton
Very friendly service, staff are so helpful plenty of choice for all your rooms
February 2021 by Leianne Turner
This past week I walked into the St Austell store with a rather difficult request.That being I needed to receive a product as quick as possible due to extenuating circumstances. The service assistant whom I had dealt with with my Mum a few weeks prior was available to help.You see mum had recently purchased a sofa, with 12 wk delivery, nothing wrong in that. Only literally a few days later I had mum seen by some specialists and they diagnosed end stage pancreatic cancer with weeks to live.The sales assistant in question was absolutely amazing, first she called the suppliers who did propose they would put the order through some 4weeks quicker. But she said leave it with her and she would see what she could do, I was so thankful, only to receive a call later that day from her to inform me that Head Office had agreed to let mum have the shop floor sofa. This sofa was delivered this morning by two wonderful gentlemen and my mum now has something comfortable to relax in and rest in. She only has weeks to live and I can't thank your company, from the sales staff up to the decision makers, enough. From the bottom of my heart I'm forever in your debt. It's incredibly heartwarming to know that there are still compassionate people in this world.Yours Leianne Turner.
February 2021 by Anthony Heath
Wonderful to go into a furniture store with staff that know what they are selling would highly recommend this store for great service and quality products
