February 2025 by RJ Drumming
Order confirmed in app , drove there on way home to be told sorry mate order got voided got no beef, staff clearly couldn't be bothered and was already cleaning up. Great.
January 2025 by Chris Anning
My partner placed an order via the subway app which was accepted.
When I arrived to collect though, unfortunately they were not able to forfil the order as they had run out of gluten free bread.
Errors happen and I don't mind.
So, I asked for a refund and was told that they couldn't do this and they didn't know how I would get one.
I go home and saldly discover that the app doesn't do refunds/cancellations and there's no help line ect.
Therefore, I went back to the store and asked for a refund as they had taken my money and were unable to supply the goods.
They said that it can't be done.
I don't think it's too much to expect either the goods or my money back. I even believe it's illegal for them to refuse to refund an order that they can't supply.
The supervisor in store did eventually figure out how to perform a refund though and did so.
It's not his fault & he was pleasent during a frustrating situation.
Branch manager, please train up your staff so that they are able to perform basic operations.
You really can't take money and not supply the goods, it's theft.
If you get an issue, have staff offer to take contact details and sort it out.
January 2025 by lisa allen
Ordered via app and when we went to pick it up they had no gluten free bread. When asked about refund they had no idea on how to do it, Obviously we left with no food and no refund. I phoned another store to find out a number for customer service and asked them how do I get a refund, only to be told as each is a franchise they should do it at store, so now after already spending £2 bridge charge have to pay again somewhere else and go back over the bridge to revisit the subway in Saltash at another £2 to get back over. Not happy at all.
November 2024 by Spam Head
The staff are always polite and helpful although at times service can be a little slow
November 2024 by Katie Maddox
Absolutely disgusted with the service.
A family member is coeliac and has a GF blt each time he's been and was told the other night that it was part of the breakfast menu. Wasn't able to make it as a create your own either.
We then asked for a GF cheese and bacon sub but it couldn't be made on the gf bread.
The menu and service was appalling
September 2024 by Roger Moore
Staff seems as though they can't be bothered if they serve you or not
July 2024 by Hannah Randles
Visited twice during our week long stay at the travelodge. Both times we went we had great service and the food was fresh, quick and tasty. We couldn?t get their names but the first time we were serviced by somebody with blue ear piercings and the second time by a woman with their name beginning with ?D? (I think Debbie) Didn?t get a good look at their names but both were friendly and thorough with getting our order correct ??.
July 2024 by Dean Talbot
! AVOID AVOID AVOID! If I could give zero stars I would, treated like dirt by Debbie the ?manager? so rude and told me she would spit in my food! I made a complaint and not heard anything. This place is the worst subway I?ve ever been to. Edit- I cannot believe the reply by Debbie, absolute lies. I was refused service solely cause I wanted all day breakfast sub without egg. Debbie says they ?can?t remove the egg? I said ?of course you can I?m allergic? And was told ?no? ?who eats bacon at this time anyway? I was totally shocked, never heard anything like it before, then after some Clarification with her colleague, I was then told ? I?d spit in yours anyway? I can?t believe the lies from Debbie Certainly nobody from Burger King said anything to me. I was annoyed but remained calm and certainly wasn?t abusive! Debbie definitely needs more training. I?ve also never been here before and I certainly would never go back, absolutely worst experience I?ve ever had. I?ve also made a complaint to trading standards, subway, and EG Services. I was treated so disrespectfully and I?m sure it?s because Debbie thinks I?ve been there before and i think has mistaken me for someone else and treated me bad from the start. I went on to another subway 10 mins away and got everything I wanted easily. Just avoid this rude lady at all costs! I don?t make complaints often like Debbie says I?m just doing this for, as you can see my previous reviews, I only review when it?s really really bad. It seems common theme at this one subway where they do t want to make the sandwich you actually want but stick to the menu. Look how bad all the below reviews are and how similar. Very very rude and bad staff!
June 2024 by Stephen Tasker (Progamer17)
2 members of staff and quite a que to then get to the counter to find that there's hardly anything there so we had no choice but to leave and find somewhere else
May 2024 by Lisa Mann
I?ve been staying at the travelodge and the big guy in subway is rude and doesn?t listen to your order wanted bacon and cheese for dinner and ended up with onions on it and apparently he can?t take the onions of because this isThe set menu never have I been told in subway that I can?t take an item off as anyone else experienced this rudeness from this guy
March 2024 by Rhys
Visited yesterday morning and the young girl who served Me was extremely quick and
February 2024 by Shaun Myles
Extremely rude member of staff which resulted in my wife walking away and left her crying. Gave little to no apology and only when confronted to do so. Will be escalating to head office.
February 2024 by Nikolett Pataki-Toreki
Debbie and Paul are always helpful. Great customer service ??
December 2023 by aG3nt oRanGe
30 mins waiting time. 2 staff.One poor soul makes the food whilst the other ambles around in the background trying to look busy. Usually looking anywhere but the huge queue they can't be bothered to tackle.If you want to see an absolute customer service shambles unfolding before you. This place won't disappoint.
December 2023 by Noela Rybinski
Lazy staff, don't open on time. Came 10 minutes past opening time and there is no staff in sight, doesn't look like they will be opening any time soon. Very frustrating after a long drive.
