December 2023 by Katy Wedgwood
I visited Boots in Saltash today and was absolutely disgusted with the way one of the staff treated an elderly customer.The member of staff is a woman with short grey hair and wears glasses.The elderly lady had already received her prescription and asked for some painkillers.She was rudely and abruptly questioned who the painkillers were for. She didn?t seem to hear and the question was asked again. Rudely and loud enough for us all to hear in the queue.She replied her husband.When asked what the husbands symptoms were the elderly lady became flustered (I?m not surprised as the member of staff was being rude and officious).When the elderly lady said they were for her husband and it?s what he normally takes the member of staff became quite agitated with her pointing out that this particular pain medication was an opioid and was addictive.This was an extremely embarrassing situation as the lady then explained that she couldn?t get her husband to come and collect them because he couldn?t walk.I am absolutely disgraced and disgusted and infuriated that this member of staff felt that she could speak to this elderly woman in this way. It was embarrassing and unnecessary and everyone waiting in the line looked equally shocked with her behaviour. I just wish I had seen the elderly lady when I had left to see if she was okay.Yes, I understand that this is part of your role, but the way you spoke to this customer was downright rude.You should be ashamed of yourself.
December 2023 by Janes-e
Boots is boots and will for ever be boots...come on whats to say i think everyone knows what boots is and does so no need to shine it up
November 2023 by S J
Turned up at 16.58 today as it was the earliest I could get there to collect a very important prescription and they were closed! Now left in considerable pain until Monday becasue they couldn't be bothered to stay open until 17.00 like they say they are. On top of endless items I get prescribed never being in stock I think this is the last straw with this place now.
April 2023 by Steven Pitt
Awful place. never any stock in. staff take ages to serve you.
April 2023 by Lynch
Horrendous experience every week I attend to collect my prescription. Lady behind the til is rude, blunt, unhelpful and makes it extremely uncomfortable to be there. Have asked GP to change pharmacy. Avoid.
March 2023 by Kevin Dillon
Very poor customer service with some of the staff, one member of staff in particular talks to you like you are a child, prescriptions could go in on a Monday and still not ready by Friday and then get told items are not in stock and to come back after 3pm and yet items still not in stock. I raised my concerns with my doctors surgery and changed pharmacy as the surgery had a lot of the same sort of feedback.
February 2023 by kevviebabe
Very poor customer service with some of the staff, one member of staff in particular talks to you like you are a child, prescriptions could go in on a Monday and still not ready by Friday and then get told items are not in stock and to come back after 3pm and yet items still not in stock. I raised my concerns with my doctors surgery and changed pharmacy as the surgery had a lot of the same sort of feedback.
April 2022 by Amy Colleen
Not a comfortable environment, not very friendly or customer service oriented pharmacist
January 2022 by Rebecca Cunningham
Can't comment on service generally but opening hours not updated over Christmas. Urgent prescription sent electronically from Devon Doc and it is shut. Cannot pick up thev urgent medication!
December 2021 by michelle nicholas
My daughter went in and was told if she didn't have a mask next time they would ask her to leave, she told them she was exempt and the woman told her "go to the doctor and pay for a card then its not hard!!" no need for her attitude, some people don't deserve the jobs they are in!!
July 2021 by Tony Dell
Helpful and attentive staff when ever you shop in store.
July 2021 by Kuli elo
Very busy pharmacy and the actual shop is tiny.
July 2021 by Ian Summers
Very Poor service by the pharmacist. 24th September 2020
July 2021 by Michael Obrien
It's like a big chemist shop
July 2021 by Andrew Docherty
Friendly staff, efficiently dealt with
