January 2024 by Charley Mclean
Lovely staff but.....They NEVER EVER Answer the phones.There seems to be on average a 30minsto an hour wait for a walk in prescription but can't call a head to check if the prescription has been received and or find out a good time to collect as they NEVER EVER Answer the phones. I walk from camborne to pool to then wait up to an hour while they get it ready of they even have it in stock, all of which could be avoided if they Answered the phones.So frustrating and inconvient
January 2024 by Lisa
Never had any problems always very helpful
November 2023 by Mel Dale
Dreadful level of customer service and a bad attitude!! I paid for a prescription a few weeks ago in which the pharmacist gave me an I owe you note because they didn't have enough of the medication. So what they owed me was paid for. My partner called in today to collect the remaining prescription in which the pharmacist said no you can't have it because your two days out of your collection time. No where on the I owe you note did it specify a deadline or time. So my partner then said but it's paid for in which the pharmacist said well I'm afraid you can't have it. My partner then specified that it has been paid for again and that nowhere does it specify a collection date of time. A que.of people and my partner being made to feel disrespectful bybthe appalling attitude of the pharmacist. In the end the pharmacist went to the managing pharmacist and he said to just order another one for me. If she had done this in the first place this would have saved the embarrassment and bad attitude of level of customer service. To treat customers that badly is disgusting especially when goods have been paid for and nowhere on the inowe you note is a deadline date. Shame on you!
October 2023 by TIM Thumb
Super friendly stuff fast and efficient and even though they're working incredibly in hard times they'll help you in any way they can.
August 2023 by Michelle McClary
Between pharmacy and surgery they left me with no pain relief for more than 26 hours.
August 2023 by Kristian Buxton Dean
15 minute wait to talk to anyone followed by an hour to get a prescription. I should have driven to Hayle and gone to Boots. This really is the pharmacy of last resort.
May 2023 by Shannan Herridge
Shocking service. No answer on the phone ever, incorrect opening hours on the website and very unhelpful.
February 2023 by felicity Gabriel
Very efficient service + not too big a queue.
December 2022 by Mark Grice
The worst customer service I have ever had, I look forward to a call from the pharmacy manager to make a formal complaint.
December 2022 by Brian Kirby
Impossible to get through on phone.
August 2022 by Marian Mitchell
Asked to speak to the phamacist privately and after a very long wait was consulted in full view of at least ten people waiting in the queue about six feet away. Very unprofessional! Should have a private consultation room.
August 2022 by Kevin J King
Some good experiences and some not so good. Have tried to phone recently, and the phone is terminated every time.
December 2021 by alec turner
Fed up receiving text to say "Your prescription is ready for collection"Sadly it never is, you always have a 10 or 15 minutes to 'walk around the store' (some might say shop) while you wait. Great advice throughout the pandemic to people picking up prescriptions because they are Ill. Go mingle unnecessarily and hopefully you'll buy something else.The text is a lie and needs the wording changed at least to 'arrived at the pharmacy'. Last night despite a message saying ready for collection, they didnt even have items in stock.
December 2021 by Shaun S
Always an excellent service here, bi-monthly repeat is always there when the text arrives. Cheery & friendly service. thank you.
December 2021 by sarah white
Happy,helpful and polite.
