November 2023 by Margaret Abbey
I cannot praise this company highly enough. The staff at Redruth went to great lengths to help and guide me through several problems which kept appearing. All the while they kept calm and were outstandingly efficient throughout. I would like to give a special mention to the Sales Negotiator Jade Excell as she went beyond her normal duties to support me through what turned out to be a very memorable sale which involve a long chain. Thank you Jade and Manager Kieron too. Stratton Creber should be very grateful to have such well informed and competent staff.
November 2023 by Rosie Rowe
As first-time buyers with no clue what we were doing, we couldn't have asked for any better with the redruth team! Kieran, Jade, and David were brilliant from the start. They really made you feel at ease with any questions we had and were always so patient with us. It really made the whole process stress free. They're a really friendly team so easy to chat with. Thankyou so so much for everything you did for us. ???
April 2023 by Barbara Graham
Roger and the team really don't know what they are doing and don't seem to care. When I tried to give him feedback directly he told me I was mistaken and that he felt his service was excellent.No one ever picks up the phone. Phone messages go unanswered, emails go unanswered.I could give many examples of the frustrating experience it has been. In one instance they tried to get me to pay for a survey the buyer needed for their mortgage. They gave my phone number to a survey company without my permission, who then rang me asking for money. I sent an email asking about this and never received a reply or an apology.We came very close to pulling out of the deal. I had conversations with other estate agents in Cornwall who are aware of Roger and his reputation: no one had anything good to say.
February 2023 by Paige Rose
I'm not sure where to start! Absolutely amazing staff and the most genuine, nicest people you'll ever come across. Highly recommended, they went above and beyond throughout buying our first home from start to finish. They are honest, take no-nonsense and very trustworthy!We had a very long and stressful sale due to new types of leases needing to be made and they accommodated us in every single way possible and just made the whole process so much more easier! Very supportive staff and I'll always be grateful for the lengths they went to so me and my family could finally have our first home.They were that brilliant I'm hoping they'll come over for a coffee once we've finished renovating!
February 2023 by js newcombe
Excellent customer service and friendly helpful staff. Would not hesitate to use this Agent again. Special thanks to Franchesca and Roger for all their help with selling our property
August 2022 by Claire R
From start to finish Lauren was very helpful in assisting with the purchase of our house. Nothing was ever too much trouble and she was very attentive. Thank you for making the process as stress free as possible!
May 2022 by Kernow Daily
Great to deal with as buyers. They follow up and actually call you when a property comes on the market within your price range. Friendly, professional and extremely helpful.
April 2022 by Himself and wifey Adventurers
Great to deal with as buyers. They follow up and actually call you when a property comes on the market within your price range. Friendly, professional and extremely helpful.
March 2022 by Philip Tiddy
Worked with Mark and Lauren throughout the sale of a property. Both were clear and straightforward to deal with at all times. When not available calls were returned promptly. Very happy with their service and also very happy to recommend. Thank you both.
February 2022 by Gary Hughes
Very good. Professional, friendly and honest.
October 2021 by Daniel Hearsey
Great service from the start. Massive thanks to Lauren for helping with viewing and queries throughout, would recommend!
January 2021 by Tonita Woodcock
Hannah in the Redruth branch was very friendly, helpful and patient with me. She was a delight to do business with. I wish her the best of luck for the future.
January 2021 by Damian Farnsworth
Fantastic customer service easy pleasant transaction.Very pleased with purchase !
September 2020 by Elouise Gregor
Nick and the team have been absolutely fantastic handling my sale. I could not fault them. Nick kept me updated and offered me really helpful advice, he was professional and patient. Hannah conducted many of my viewings, she was so polite and accommodating throughout. I would recommend them without a shadow of a doubt.
September 2020 by Mrs R
Absolutely fabulous service from Nick, Hannah and Liam - in fact from all the team. They are super fast, efficient, get things right first time, highly professional and a joy to deal with. We can 100% recommend them whether you are buying or selling as they are a really excellent one stop shop for every bit of the process.
