July 2024 by M0LE
Excellent staff members here who go out of their way to help you and even though it?s suggested to use self service they will always be around close to assist.
For a small store this is crammed full of so much and they have everything you would need or expect from a stationary products store AND an added bonus of an onsite post office.
January 2022 by Neil Oats
It is a good place to get newspapers and books
December 2021 by Viv
Why is the post box situated at the very back of the store? Very long queues that aren't separate for counter or self service....or even just posting letters.No longer any counter space to attach stamps ( that's not blocked by customers) so in order to free up a machine one has to move to another area of the store then go back to get to the post box.Very poorly designed .
November 2021 by Dwayne Johnson
2 queues outside to get in. A staff member on the door controlling how many people in/out, she couldn?t increase her responsibility to also get folks to be in one queue. Mass confusion. Then a 30 min wait in the queue to use the Post Office as only one cashier was open while the other was loudly looking for £100 worth of missing stamps. Staff member was rude, explained curtly that Royal Mail & the Post Office are not the same thing following a general enquiry I had. No wonder folks are using online and other delivery services.
September 2021 by A J
This is supposed to be Penzances main Post office, but with part time opening times, self service machines that rarely work and rude staff, i mainly post elsewhere....should never have closed the main post office which is now a derelict building to join the other dead shops. #torybritain
July 2021 by Andy Hellwig
2 queues outside to get in. A staff member on the door controlling how many people in/out, she couldn?t increase her responsibility to also get folks to be in one queue. Mass confusion. Then a 30 min wait in the queue to use the Post Office as only one cashier was open while the other was loudly looking for £100 worth of missing stamps. Staff member was rude, explained curtly that Royal Mail & the Post Office are not the same thing following a general enquiry I had. No wonder folks are using online and other delivery services.
July 2021 by Thomas Joseph Galea
This branch in Penzance the staff here are just the most friendliness and so helpful as i was using the post office there was 2 elderly customers queuing up with a tissue covering there mouth as they forgot there masks. One of the staff from WHsmith kindly came over and offered them both some masks. Always very well organised and clean store. 10/10
February 2021 by Morgan McGrath
They should improve on refunds for gift cards because I went to WHSmith in Penzance on Friday the 26th of February and brought two gift cards from WHSmith only to find one of the gift card not to work so I went back to WHSmith on Saturday the 27th of February and they told me that it was not their responsibility to offer refunds according to their Store policy because I made the purchase on Friday, the 26th of February and I brought it back on Saturday, the 27th of February and they told me that because had been more than 30 minutes from the store it was not their responsibility to offer me a refund. I am never buying gift from WHSmith again
January 2021 by Andy
2 queues outside to get in. A staff member on the door controlling how many people in/out, she couldn?t increase her responsibility to also get folks to be in one queue. Mass confusion. Then a 30 min wait in the queue to use the Post Office as only one cashier was open while the other was loudly looking for £100 worth of missing stamps. Staff member was rude, explained curtly that Royal Mail & the Post Office are not the same thing following a general enquiry I had. No wonder folks are using online and other delivery services.
April 2020 by pete williams
More expensive than the works just up the road
April 2020 by Della McConnochie
Helpful
April 2020 by Gisela Mestan
Very friendly and helpful! !! +++ POST OFFICE!!!
April 2020 by Heather Rawlings
Needs more staff
July 2019 by Julie King
Not often anyone to serve you just a self service machine. I prefer to have a member of staff look after me
July 2019 by David Sky
W.h.Smith have taken on a lot long waits and the shop seems to be over stocked as in I had trouble walking the narrow isles with a small backpack
