October 2023 by Beverley Dore
Why don't we get a postman anymore who delivers post instead of a driver who just gives parcels
October 2023 by Imogen
Royal Mail have had my parcel for 21 days now. They?ve attempted delivery twice, but won?t leave it in my safe place (I work long hours so am rarely in during the day) and now the sorting office is only open 8-10 am weekdays and on Saturday? That means that most people that work can?t collect their parcels. When you try and rearrange a delivery on a specific day you know you will be in, they attempt on another day when you are not in (so what is the point in offering that service?!) They also rarely leave a reference number on the red slips which again is very unhelpful. Honestly am despairing and think I?m never going to get my parcel at this point!!!!!!
October 2023 by Claire North
Didn?t deliver parcel even though I was at home all day and waiting- Didn?t even put a card through my door?!!!!!!
September 2023 by Jan Hickman
Royal Mail Penzance have had my parcel for 8 days now. It?s waiting to be loaded onto a cargo ship for Isles of Scilly apparently.I don?t think I will ever see it again!! What are they doing there? Nothing by the look of it!! Never use Parcelforce again!!
August 2023 by jamie paterson
You don't even deserve 1 star but it's the lowest score on offer. Which one of the managerial brainiacs thought opening from 8 - 10 was a great idea ?Why would you want to collect a missed delivery before it's actually been delivered ?MORONS !
July 2023 by Graham Green
Couldn't despatch parcels today lunchtime as planned, opening hours just changed to only 8-10am weekdays. More barriers to local online business by restricting services. Very poor.
April 2023 by scott james
Worse postal service ever always striking don't look after there staff. Crazy they close at 2aclock got people working in retail till 11pm and they can't stay open later. Shocking imagine if food shops closed at this time really to start thing about there customers needs it's 2023 get with time stay open late so morning keys workers can get there post
March 2023 by Milly Day
Closing at 2 every day so if you have a job forget about it. and not opening on a Monday and Sunday at all?
February 2023 by Edward Brewer
The new very limited opening times have made it very inconvenient for customers. It's a shame the Royal Mail are shooting themselves in the foot in general prices go up but the quality has gone down over a number of years. Other delivery business have tried to find ways of making things better for customers unfortunately it this not the case for the Royal Mail.
July 2022 by Ashlee Hall
Your phone number doesn?t even work every time I?m ringing it. It?s like I?m ringing my mum because she never answers either.
May 2022 by adam westley
All ways helpfully, friendly staff, sometimes a bit of a wait but considering the times we live in, its expected.
March 2022 by Becky Morgan
Lauren, stop your complaing you fat horrible thing. You have multiple health conditions because you're grossly over weight. Get a job & have a wash.
March 2022 by Ian Sawkins
Is there something wrong with the Royal Mail Internet today? I tried to book a redelivery, and all I kept getting was a ? sorry something?s gone wrong? not just that but some posties just don?t seem to be able to correctly fill out their P739 dockets properly. This is annoying when it comes to booking a redelivery. Also I have a recognised safe place for large items, BUT ITS RARELY USED! Why?? As a disabled person it?s often difficult for me to get into town to recover my items, so use my safe place please!
August 2021 by lauren
Honestly this is no word of a lie pz sorting office employ lazy people who dont care about customers at all! Multiple times now despite complaining loads the post men keep leaving my parcels unsafe without bringing them to my flat and today the post person rang my intercom but did not speak ( i heard their device beep so knew it was them) waited and they never bought my post up and i am extremely concerned my post has been put in another neighbours letterbox when two of my neighbours are known for theft and fraud. One of my neighbours and his whole family have convictions for theft fraud drxgs etc yet my medication gets delivered by royal mail and im constantly on edge its gunna be left unsafe or stolen. I am currently seeking legal advice about this as its been far too many times so i will look to sue the delivery office in penzance and i sure would not underestimate me cos i am not standing for this shxt! Theres one woman who works for royal mail in penzance who always rings my intercom expecting me to go down stairs despite having multiple chronic health conditions instead of bringing up to my flat and will do anything to get out of doing it shes even left my new bank card from Barclays in the hallway where anyone can steal it. A certain male postman keeps leaving my parcels unsafe without bringing them up yet its their jobs! Ive complained MILLIONS of times and they know damn well my neighbour does and deals drxgs etc as they often smell it and everyone in penzance knows him! But they still continue to leave my stuff unsafe and honestly ive had enough to the point its time i took legal action to sue
August 2019 by Grant Porterfield
Waited in all afternoon only for the item to show as delivered when it hasn't been. Bet it's gone to Pendeen instead of Penzance AGAIN!!! They couldn't organise a bunch fight 8n a bakery. Useless. .
