February 2025 by Andy Saxe/Coburg
Good prompt service
February 2025 by Tracey
A great clean and friendly McDonald's.
February 2025 by lego bezzi
Sinse 1995 such a great place !
Adorable people and lovely food !!
February 2025 by c bob
Ordered for delivery, obviously no one around to collect it for an hour! By the time food got to us 70+ minutes later the food was absolutely stone cold and inedible. Refund obviously out of the question because apparently that's an acceptable amount of time to wait? It's "fast food"...? I would accept the wait if the food was good quality and warm!!! Absolutely disgusting service from McDonald's and Uber.
February 2025 by Mike Curtis
Friendly staff, quick service and great coffee
January 2025 by Danny Powell
Mackey Ds is Mackey
January 2025 by James Byers
Very good place to go for food
December 2024 by Rosie Tallon
Over the past month the restaurant has gone downhill massively. October we ordered food via the mymcdonalds app. The order took 70 minutes to be delivered and when the food was delivered the labels on the food stated that the whole order had been cooked the minute we made the order- so had been sat on the side in the restaurant for over an hour. Someone in there made the poor decision to hand the bags of cold stale food to the uber eats driver and thought that was acceptable. The food was inedible on arrival so naturally I rang the restaurant who insisted it was Uber eats to blame as there was no drivers for an hour. Whilst I agree the wait was down to uber eats the standard of the food we received was wholly down to the staff in McDonald?s long rock. Anyone with half a brain and a basic knowledge of customer service would know to recook that food, I?m sure food hygiene wouldn?t be impressed that this behaviour is going on. This ruined a family party and both uber eats and McDonald?s refused to refund me for over £30 worth of food, not to mention melted mcflurries all over the drinks! Despicable.
Fast forward to today, we said we?d keep buying McDonald?s so long as we collected it ourselves so we know it?s cooked to order and it?s not cold. It?s cheap and our children all eat it being the reasoning. We order on the mcdonalds app as my husband is the driver and is disabled, struggles to read the list out over the intercom so by reading out a 4 digit number this keeps it accessible for him. We turn up to the intercom at the drive thru and are sat there for ages waiting to be served, whilst the cars on the second intercom are flowing through one after the other, so they are literally only serving one side which kept us waiting way longer than necessary. When we finally got to read out the 4 digit code and proceeded to collect the food we were then told the online ordering system wasn?t working and we would have to go around again. I explained that we?d already had to wait nearly 10 minutes to be served at the intercom whilst others were put before us and this is completely unacceptable to be told this now, but we went back around as we didn?t know what else to do. Kids are seriously hungry now and the baby is screaming. Back to the intercom where we?re told the code still doesn?t work and to order manually and request a refund on the app. My husband isn?t able to do this and the order has disappeared off my app so god knows what to do now. We then have to wait, stuck in the drive thru for another 10 minutes behind all the people actually getting their food because we can?t leave.
Our family and many others have had bad experiences here recently and will no longer pay our custom here until something is sorted out and some competent staff are hired. Customer service is utterly shambolic.
December 2024 by Vanessa Lacey
Friendly staff - service was great!
Food was hot and fresh
Branch was clean and tidy
December 2024 by Rhys Cutting
They didn't give me my straw nor did they cook the chips properly get a grip maccies
November 2024 by Scott Redrup
There really aren't enough seats in this McDonalds considering how busy it gets. They should remove the old tablet holders as they basically render a few tables unusable. One of the self-service kiosks wasn't working making ordering take much longer than usual.
November 2024 by Mick Bonner
Parking: Lots of parking, click & collect parking, disable parking
Kid-friendliness: Always polite and helpful
Wheelchair accessibility: Car park to store
November 2024 by Mel Duffy
Parking: Lots of spaces, decent sized spots
Kid-friendliness: Kids love this place
Wheelchair accessibility: Easy access for wheelchairs
November 2024 by Craig Jones
We went close to closing. My Philii steak burger was gorgeous, but my wife's apple pie was stone cold, and looked like it had been sat on the side for hours. It was a freebie though so we ended up binning it.
It's very spooky outside at night as well. There doesn't seem to any lighting on the car park.
November 2024 by Ruth
A typical McDonald's, good choice with good prices.
