January 2024 by Hilary Fletcher
Efficient but no check list available. Would have been useful to know the tyre depth in practise "everything's ok".
January 2024 by Christine Brown-Miller
Had trouble opening car bonnet to top up screen wash halfords helped and did safety check for journey tomorrow as part of being a member now I am travel ready.
December 2023 by james parker
Wide range of auto and camping products, a service centre and free carparking
December 2023 by Simon Hammerton
Excellent service from Ricky. We needed a replacement rear wiper blade for our Japanese Import, but there were no options available. Ricky took the old blade assembly and refurbished it by replacing the blade portion. Quick, friendly, and very efficient.
December 2023 by Rosemarie Verno
I had decided my battery needed replacing. Then today a nuisance experience with a flat battery meant a trip to Penzance Halfords where I am a premium motoring member. Mark, at the garage, immediately arranged for a new battery to be fitted. Ben, at the desk fitted the new battery, and I was on my way in a very short time. Prompt and efficient. Amazing service. Thank you.
December 2023 by Robert Duncan
They sell cheap and nasty stuff (e.g. Halfords Wiper Arm Removal Tool) and when what they sell doesn't work, it's up to you, the customer to go all the way back to get your money back. It is staffed by people who can only say 'computer says no' and have zero customer service skills. AVOID AT ALL COSTS UNLESS YOU HAVE UNLIMITED FREE TIME AND PETROL MONEY TO SORT OUT ANY PROBLEMS - IT'S NOT, I REPEAT NOT, HALFORD'S RESPONSIBILITY TO SORT OUT PROBLEMS WITH THE RUBBISH THEY SELL . IT IS YOUR RESPONSIBILITY. I don't know who the manager is, but he certainly didn't attain the dizzy heights of management at Halfords thanks to his initiative, flexibility and customer service skills.PS I'm trying to get a response from Customer Service, but they're blanking me. At least your level of customer service is consistent across your stores and your 'customer service' department.
December 2023 by Alison Mansfield
I couldn't get my car bonnet open and a young man named Harry from the staff fixed it,after alot of effort as it was very fiddly,he is an absolute credit to Penzance Halfords.A great service,a very grateful customer Big shout out to Harry ??
December 2023 by Angus Nev (Angusnev)
Halfords Penzance offer a friendly, comprehensive and excellent service, offering quality and competitive priced merchandise.Excellent customer service.
October 2023 by Leah Blake
I want to personally thank Jimmy who helped me with my bike last week - he took the time to explain how to change my gear cable as I needed to for an event at the weekend but I couldn?t get booked in before then. Showed me exactly what to do and what I needed to buy. Very patient, knowledgeable and kind.
October 2023 by Tomas Aguirre
Bought a xfire 3 mountain/hybrid from the local Halfords, and the guy I dealt with was very friendly, helpful, and patiently answered my many questions, such as when to replace brake-disks, how often to oil the chain, etc, and the bike is everything I hoped it would be - front-suspension and hydraulic brakes being an upgrade from previous bikes I've used. .. I just realized this is rather a boring review, but all I'm trying to say is I am satisfied with the service, and the bike.
October 2023 by Kate Ward
Very helpful, nothing too much trouble. Excellent customer service.
August 2023 by Luke Overthere
We needed 2 brake light bulbs for our ford fiesta. We were served by a very polite member of staff called Harry. He not only found the bulbs really quickly but also fitted them in minutes for us. He is an asset to the store and we would definitely use this store again.
August 2023 by Charles Lilley
As always great friendly service from professional trained staff. Real enthusiasm to work on my side in achieving discounts and going beyond.
August 2023 by Andrew Sells
I won?t disrespect the good staff by details of the poor service of the minority.
August 2023 by Sherry Carne
Amazing service today. Service by John and Technician Andrew. Booked on for a Air conditioning service and from start to finish was great
