March 2025 by Paul Brett
Edited Mar 14th: thanks for your prompt reply. After posting this review I attempted to register again for the collection point at St Clare, and the Day Lewis website returned a message "There has been a critical error on this website." I've mailed
[email protected] with details of the error - it doesn't seem to affect other collection points (eg Camborne), only St Clare.
Initial review text: Very frustrating - I've registered to use the collection point for convenience and to save the staff time, yet they still message me to say I have to collect my prescription in person.
February 2025 by Cathy Matthews
Dreadfully disorganised pharmacy!.
Usually a 45 minute to be told it?s not all in stock and to then come back!
Perhaps if the staff in dispensary spent less time discussing their holiday chaos and actually communicating with the customer then things might change!
February 2025 by Joe Beer
The staff are lovely. Hard working and give a good service.. No matter what moaners say, who dont get the amount of people in Penzance and surrounding areas who frequent there. I cringe each time I hear about someone 'waiting too long..'
October 2024 by Frederick Downing
As always you have to wait some times a long time were there was staff and 2 pharmacist on
October 2024 by James Byers
A beasy place
October 2024 by Stephen Shirley
Very busy pharmacy, staff helpful and friendly, fantastic service.
September 2024 by natalie bear
Why do all the staff take their lunch break at the same time, closing the pharmacy, instead of staggering it and remaining open? Surely this is common sense and would help to keep the ridiculously long queues down and keep the pharmacy running more efficiently.
Also, noone ever answers the phone! We have to call the GP reception and they then have to run around trying to get hold of the pharmacy.
It must be very tiring on the staff having grumpy customers all the time due to poor management.
August 2024 by David Reeves
Whenever I ring this pharmacy to arrange collection of my prescription they never answer the phone very poor customer service ?
August 2024 by Noise Phobia Nurse
Today i was refused access to the pharmacy to collect an urgent medication for my baby before 1pm (despite the stated opening times being until 1pm) because the staff had decided to deem themselves busy enough already due to 4 people still being in the queue.
I had already waited for 30 minutes in the queue to see the pharmacist to request eye drops to be told that due to my baby being under 2years old, he would require a prescription from the doctor.
The doctors were most helpful and provided the prescription immediately so I ran back to the pharmacy with baby and toddler in tow, to get there several minutes before 1pm to be refused access by a staff member physically blocking the door and preventing access telling me they were already closed. The doctor orderly man behind me had a severe chest infection and a prescription in hand after leaving the doctors surgery also.
I showed her my iPhone stating at this point 12.58 and she continued to tell me they were already closed because they had 4 customers and I should visit another pharmacy. I did explain it?s wasn?t just that easy with two small unwell children with me to do that.
To add to this annoyance-it turns out the pharmacists information is out dated and he could have in fact provided the medication himself without prescription as the details for this changed back in 2021!!
This chemist has always had long waits and huge queues with rude staff but the very least they could do is realise that the people in the queue do not feel well and need some help, the basics -ensuring patients can actually access their services during their STATED opening times without being told to go elsewhere and being met with anything but sympathy.
June 2024 by Adrian Rowe
Grumpy rude staff
Nothing much else to say really
Was only trying to return unused pills
May 2024 by Tim George
Staff are always pleasant and polite and doing what they can but clearly understaffed! Always get the impression that regardless of how in advance you order your prescription it will never be ready for when you collect and will only be made up when you ask for it at the counter which will generally mean at least a 20 minute wait, may not be completely fair on the staff that work there but something is wrong with this system the facility was built bringing 3 surgery?s together but only 1 very overworked and busy pharmacy!!
April 2024 by Sara Stephens
There making mistake giving you tablets that don't belong to me.when I open my tablets i strip was missing,I never got them.there are so short on tablets that I get my tablets in stages.i need to take them every day ,there were rude when I asked for them,ihave been with Pegswood,but now it is bad.the girls are overworked and that there waiting for delivery is not there fault. But somethings have to change please .
April 2024 by Jacob Allen
Rude staff
February 2024 by Boris
I have quite a bit of medication that I need for my healthcare, always use this pharmacy over others, very friendly staff, who are efficient, knowledgeable, and understanding to my needs. Highly recommended.
February 2024 by David harvey
Extremely busy pharmacy but the staff are always friendly and helpful. I always order my prescriptions with enough notice for them to get it sorted and have never had any issues. Keep up the good work ?
