November 2023 by Wayne Gill
Traded some games, got a decent return on them. They test and clean the products so can't complain about that. Zero issues
September 2023 by Francis O'Keefe
I didn't expect them to switch my controller with a broken one with a dubious sticker on it! Be careful!I disagree, it is very much in your interest to do what occurred. I have already discussed the issue with resolver, ironic name as they resolved nothing.
September 2023 by Connor Moyle
First time using the ?Drop & Go? system, and it was perfect. Handed my goods to the lovely lady serving at the time, spend no more than 3 minutes instore. Received my eReceipt couple hours later, and was paid directly through bank transfer the next day. Best experience I?ve had in a CEX.
September 2023 by Francis O’Keefe
I brought my PS4 into to sell, I was told to come back in 40mins while they checked it. When I returned I was told that it didn't work and the controller was broken. When I got home I realised they had swapped my controller for a faulty one, as it had a sticker on the bottom for their shop and a key was damaged. I’ll never shop there again after such unscrupulous practice.
August 2023 by Robert Adcock
We love CEX, sure we could download or rent but that usually costs more and is only available for a limited period. We get most of our games and movies, as well as some sundry electronics, from CEX.The staff are Lao always friendly, helpful and happy, an unusual bonus today
June 2023 by Jago Clarke
The WiFi is called 'unprotected cex'
January 2023 by Amy
Its no fault of the staff that the return policy is not what u may want but that's the risk u run when buying second hand it's buyer beware!! So apart from that, everything else is great... I cannot fault the staff here they are beyond patient & have always helped me a lot whenever I've had any trouble. Very grateful for their help & kindness.
August 2022 by Adam Nicholls
Absolute disgrace. Sold my step son an Xbox controller yesterday for £60. I witnessed the button fall apart during its first use. We tried calling immediately but they have no direct number to the Penzance store. Tried returning the controller today for a replacement only to be told he must of broken the controller. How this place is allowed to operate is unbelievable. Ridiculous prices for faulty goods with awful customer service! Literally just stand there and basically call you a liar as reason to not refund.
June 2022 by Donna Jeffery
Great selection of dvds, Xbox games and electrical goods. And there is an exchange option.
May 2022 by Peter Wilkinson
Friendly, patient, and efficient staff. Open on Sundays. Transparent buy and sell pricing. What's not to like?
March 2022 by Lu's Place
Excellent customer service. Great selection of phones, cameras, tablets, games etc and really good trade in prices. I'm really impressed. Highly recommended. I've both bought from and exchanged with CEX Penzance.
July 2021 by scott redrup
A well needed shop in Penzance to find affordable DVDs and games, there's no where else really like it anymore. I'm currently hunting down all of the Pixar films and have managed to get most of them from there so far, so they do get stock in frequently.
July 2021 by Will B
Great staff, always strive to get you a good deal, very modest good selection of gadgets too
September 2020 by Becca Edwards
Would not recommend. Bought 5 DVDs today only to get home and 3 of the cases have no DVDs in them ? good job they were only £2 each. Tried to ring but no option to speak to anyone from the store
September 2020 by Linda King
Helpful staff and good value with exchanges. I cleared many DVDs and blurays and obtained an excellent camera. I would recommend CeX to anyone, and have told several friends about my positive experiences.
