September 2025 by Jordan Watkin
Visited on the 02/08/25 , Shocking and rude female staff, with out a doubt the worse charity shop I?ve ever set foot in, supposed to be selling items for a charity you could at least pretend slightly to be a human being and not an arrogant hard done by adult toddler.
Turns out the heart foundation In Penzance has no heart in its foundations. ?
March 2025 by Frances Corin
A great selection of items, staffed by friendly and helpful volunteers. Collection service provided by a friendly volunteer too. Keep up the good work.
July 2024 by Helen Taylor
Terrible service from the lady working Sunday the 14th July. Would not want to step foot in that shop again with her working there. I know she wanted to close for her lunch but there is away to go about it and just talk to people nicely not slamming a door on the customer so hard it nearly smashed. Even the people outside were in disbelief. Definitely should not be working with the public.
February 2024 by Colonel Guff
My wife and I went in. I was looking at some vintage books you have there. I noticed another part of the shop through a wide opening, no door and could see other items. A young lady was in this back area of the shop. Maybe she was pricing. When I finished looking at a book I wandered in and (no signs saying stop or similar ) and the young tall lady came at me wafting her arms about like she was warding away a goat and said " this area is not accessable you are not allowed in here!". Bizarre it really was. It was a rehersed act I could tell.
November 2023 by Lisa Hagan
Visited Penzance BHF store on Monday 13.11.2023 around 3.30pm - older female member of staff made a very rude comment about a horrible smell being in the shop and then looked at me, she also was putting coats out which stopped me being able to look at the merchandise - not the friendliest service!
April 2023 by ???
I bought a walking pole that I was desperately looking for. I'm so happy!
July 2022 by Edo
(Translated by Google) Tidy and clear, prices a bit higher, but OK for a good cause ??(Original)Aufgeräumt und übersichtlich, Preise bisschen höher, aber für den guten Zweck OK ??
April 2022 by Dave Jones
Clean and tidy but silly price on DVDs. Way over what you can pick them up on EBay for. I?m all for charity and have donated to this branch many times but some of the prices being asked are far too high. Even with a 3 for 2 deal today it still wasn?t worth it when single films were being sold at £3.99+. Would have bought 7/8 films fox?s j if priced competitively with its neighbouring charity shops
November 2017 by Janet Liddell
Very clean charity shop. Not smelly. And good sort of clothes etc
