December 2023 by Alan G
Very helpful, but the wait can be quite long.
December 2023 by Frederick Jolley
I phoned Boots to see if they had a product I needed very helpful and through this conversation I went to my local Boots for the product I needed and bought
December 2023 by Tim Wayne
Whilst the staff are helpful and kind, the fact that the company does not employ sufficient numbers to keep the shelves stocked is disgraceful.
October 2023 by Kerri Pearson
Absolutely awful waited 30 mins to buy something from the pharmacy counter, it took the staff member 15 mins to serve one customer and then another 15 mins for the next terrible attitude as well she definitely wasn't there to do any work that's for sure
October 2023 by Janey Jose
Have tried calling pharmacy over last 3 days to check for my prescription no one answers the phone every so called all other lines and same thing. Then called about opening times!!!!! What they don't tell you is pharmacy not open on Sundays so an hour round trip wasted. Luckily I can get by but feel sorry for ones who desperately need info and meds and who are old. No staff ever in store, used to be amazing but now needs some investment or emalgamate the 3 stors that are left.
October 2023 by Francis O'Keefe
While in Penzance, why not while away 2-3 hours at boots pharmacy, only to be told they don?t have ANYTHING in stock. Then wander to the unmanned fragrance area, where despite how much you wish to pay, no one will assist you.
October 2023 by Beverly Payton
Oh dear, what a shame. Empty shelves and no staff. I know Penzance is a long way west but people do live here and (for some strange reason) need shops like Boots.
September 2023 by M0LE
Longest waiting times of any pharmacy I have ever been to. Sometimes 45minutes queue standing and then hour for your prescription..staff are ok just extremely slow and it's always busy ...if possible I recommend using the smaller store further upThe poor elderly gent in front of me in queue nearly passed out as he had to stand for 45minutes his balance was gone had to lean on things and still made to wait...staff here don't care
August 2023 by M0LE M0LE (M0LE)
Longest waiting times of any pharmacy I have ever been to. Sometimes 45minutes queue standing and then hour for your prescription..staff are ok just extremely slow and it's always busy ...if possible I recommend using the smaller store further upThe poor elderly gent in front of me in queue nearly passed out as he had to stand for 45minutes his balance was gone had to lean on things and still made to wait...staff here don't care
August 2023 by Jamie ?Jamdoodle? C
We were staying in Penzance for a week, so I popped in to get some travel sickness tablets for a boat trip. They don't stock them on the shelves only over the counter and therefore told to queue at the pharmacy. First time trying, and I noticed that the line was very long and many restless people were saying they've been waiting ages. As the trip wasn't for a few days, I thought I'd come back another day. On my return, the queue was long again!... Only two members on staff serving customers over the counter even tho it was visibly long, lots of other staff walkingback and forth (I imagine working on online prescriptions). Must of had to wait over 45mins even tho there were only 4 or 5 people ahead of me. With each customer taking an age to be processed and served their prescriptions. Either the computer system is slow or the ability to process the drugs an issue, but watch them count pills in a hand-held dispenser and apply stickers to boxes for about 20mins for one lady. I understand getting the dosage correct is vital, but I've never seen it take this long before! The staff talked nicely to the customers, but they need to be aware of the build-up of waiting people. I've never been to a Boots shop that took so long, especially in the summer holidays. Whether they were short on staff, I'm not sure, but additional help for non-perscriptions but over the counter items would have helped. It only took 3 mins for me to get the tablets.
August 2023 by andrew butler
Did not have all my meds wish there told will have gone next place staff don't know what there doing
July 2023 by Grant
Absolute disgusting attitude over the pharmacy counter big que and no rush to get anything done I've never had an issue before at an other pharmacy wouldn't recommend going here useless
July 2023 by Kerry Devante
Only giving one star as can?t give zero! Terrible pharmacy, rude unhelpful staff. My babies prescription was sent to the pharmacy 3 weeks ago and they still haven?t ordered the stock in so now he has to go without his medication as no pharmacy keeps it in stock. They always have a massive queue that the staff don?t seem to try and resolve. One of the poor members of staff ran off crying because she had, had enough! Boots sort it out!!! Look after your staff, sack the ones that need sacking (you know who they are) and help the others that are constantly taking up the slack!
June 2023 by Ian Sawkins
Prescriptions not ready on time and not complete. Also the small thin rude woman is unbelievably still employed there!
June 2023 by Angela Clark
Went on Google looking places that sell walkers, they put boots in Penzance, but no they don't sell them, she went on site, said same, oh well we don't sorry.