March 2023 by Dave Grimshaw
Very helpful...
October 2022 by Kathryn Bruce
Really friendly and helpful staff. They had some shoes on sale I really liked but weren't in my size. I was visiting from New Zealand and only had a couple more days in the UK. They rang around and arranged for a pair in the right size to be couriered to where I was staying (in Buckinghamshire) in time before I left. Amazing service!! I was really pleased with the shoes and very grateful for the staff going over and above here. Thank you :-)
March 2021 by Lynn Perrini
Friendly welcome, helpful service, nothing too much trouble. Stock nicely presented. 50% sale was too much of a temptation and we bought four pairs of shoes between us! ?
March 2021 by Lauren Hughes
Really helpful staff, very helpful as I was a first time Timberland buyer - allowing to try stuff on, even with covid restrictions elsewhere. Thank you!
March 2021 by cameron mcdonagh
As soon as I walked in the shop I felt as if I was an inconvenience to the bloke behind the counter. Sorry for walking in your shop. I promise I won?t again.
December 2019 by Sharon Stapley
Poor customer service. Member of staff was rude when I asked a question about an online item
October 2019 by Big Dave
Nice store in padstow some great items
July 2019 by Allison Davies
While on holidays I saw a lovely pair of sandals on the sale but didnâ??t get chance to go back to buy them. I contacted the store to see if I could pay over the phone and have them posted to me as it was the day that we were leaving. I had already checked the website and they werenâ??t on there. I was told it wasnâ??t policy to do this but someone would call me back as soon as possible. Well Timberland Iâ??m still waiting for your call! But I wonâ??t be buying them from you! Poor service when every sale counts these days
January 2018 by Sonia Gocalova
I bought Timberland boots online. The fit wasnâ??t quite right, so I contacted the customer service online to start a return. I havenâ??t heard back yet (today is about a week after). I took the boots to Timberland Padstow, where Iâ??ve been told I canâ??t get a refund, because theyâ??re franchise. Fine with me. However, the (I believe) manager then totally went the extra mile to help me with the return. So I just wanted to say HUGE THANK YOU!
January 2018 by Watkeysphoto
Lovely timberland shop with very friendly staff
