July 2025 by ASG
A hotel with a lot of potential but very badly managed and poorly maintained. Also would not recommend going here as a couple as it feels like a Disney resort with children running around and screaming all day. Pool and sauna area dirty and in need of a deep clean. Also needs cleaning throughout the day if you?re gonna have kids coming straight from the beach all day. We stayed a week but only went to the pool once because it was just gross . The gym is tiny and has poor quality equipment. In our week stay, our room was only cleaned once to a high standard. The rest of the days was quite poor and on one day they left a dirty cloth. Service in the living space was really slow and just not acceptable for the price you pay- though food was good. Rarely able to call down to reception from the room as they wouldn?t answer. I emailed the hotel to tell them this and didn?t get an answer. Informed the hotel in advance that we were allergic to feathers and could not have cow milk yet our bedding had feathers and cow milk was put in the room each day despite repeatedly informing them of allergies and even leaving a note! Check in was appalling- rushed and very little information provided. No privacy in room 72 due to location- so had to close curtains most of the time- why not put in blinds so at least some natural light can come in whilst maintaining privacy?
The location is great but for the price you pay for pretty standard rooms, you?re better off renting an apartment next to the hotel.
I did give my feedback directly to the hotel and I did not get a response, hence this review ( so please don?t reply to say please get in contact- I did contact you via email and made my concerns known in person whilst staying). None of the issues I have raised are new - especially regarding the living space service , yet you clearly don?t do anything about it.
July 2025 by Fardin Amiri
Friendly and helpful receptionist
July 2025 by AGP Europe
Fantastic view. Lovely food. Paddy, served us delightfully. Will be back on our next visit.
July 2025 by Ian
We have just left after an awful 3 night stay. I?m not sure either of us have ever been so underwhelmed and disappointed with a stay. It also echoes other reviews who say they take your money and then don?t care!
My husband booked a beach lofts which looks incredible online. However what we got was the Temu version.
On arrival our hearts sank at the room. The panoramic views were a narrow patio and the window bath wasn?t there. We called reception to say we were disappointed and she said she?d look to see if they had anything else. She never called back! I chased and she told me that all rooms vary and we shouldn?t have booked online we should have called. She said there was a room but only for 1 night and she wouldn?t let us take it. I said we were looking for other hotels so would likely leave. She said that we wouldn?t get any money back as it was outside of their ?30 day cancellation policy? - well we weren?t cancelling we were mislead.
We couldn?t find a hotel so decided to sleep on it. We were told a Manager would contact us the next morning. We ordered room service which was freezing cold and inedible. It just kept getting worse.
The next day no one contacted us. We sent an email. This was then replied to on Sunday at Midday where she said we could leave and if they resold our room we?d get a refund. She don?t offer to refund our meal.
In the end at 3pm on Sunday a Manager came to speak to us. She was nice enough but obviously defensive of the hotel. She offered us a dinner in the awful restaurant but we declined. She then gave us pointers on using their website, not knowing my husband has been a computer programmer for 40 years so kind of knows what he?s doing. She also stated that we should have called as the rooms vary (not stated on website!) she said she would refund our bad meal and also look at a rate refund and let us know before we checked out. This wasn?t why we complained but at this point it was all that was available.
That ?refund? on a £3k, 3 night stay ended up being a half bottle of wine and some chocolate buttons from the honesty bar. We just looked at each other and laughed.
When we tried to order breakfast we were told that they had stopped service as it was too busy. This was at 9am.
At this point we were just delighted to leave. The whole weekend had been a huge let down.
There needs to be some serious updates to the website. Clearer messaging and the staff need to be trained in actually caring about their guests. I travel a lot and it?s honestly the worst customer service I?ve received. It?s lackadaisical at best.
We stopped at Louma on our way home and oh my was it was just what we needed. The service was next level exceptional. We decided to add an extra night so we could end our trip on a high!
July 2025 by Michelle
Location is spectacular!
Staff friendly and attentive
June 2025 by Luke Davies
We had a truly fantastic experience with the Kids? Zone at Watergate Bay Hotel in Cornwall, where our 6-month-old daughter Marnie was looked after on several occasions during our stay. The team ? Victoria, Abbie, Nicki, and Jack ? were simply brilliant: calm, patient, and full of warmth.
From the very first drop-off, we felt totally at ease. The space is beautifully set up and clearly run by people who know exactly how to create a nurturing, safe, and stimulating environment for little ones. Marnie was always happy and settled when we picked her up ? a clear sign she was in excellent hands.
Victoria, Abbie, Nicki, and Jack all brought something special to the experience. Their gentle, professional manner and clear love for what they do made a real impression. They were attentive, caring, and completely tuned in to Marnie?s needs and personality, giving us total peace of mind each time we left her in their care.
We can?t thank the Kids? Zone team enough for the confidence they gave us, and for how wonderfully they cared for Marnie. They are a true asset to Watergate Bay Hotel, and we wouldn?t hesitate to recommend them to any family traveling with young children.
Thank you again, Victoria, Abbie, Nicki, and Jack ? you?re all stars!
June 2025 by Andy Hillis
Dropped in for a coffee. A lovely hotel with great views across the beach. Nothing is too much trouble for the staff
June 2025 by Jenny White
Called by this afternoon for a scone, cream and jam. Setting is perfect. Wonderful view. But the scone was terrible. Far too big and tasted like a cross between bread and cake.
Maybe the chef could go to a National Trust property to taste their scones. They are perfect for half the price.
June 2025 by Sebin Joseph
Awesome place
June 2025 by Philippe D.
Very nice hotel on the beach. Spa is only partially usable with children (e.g. no access to hot pot), pool closed after 6 pm for children etc. Which was a very big disappointment for my child at least. Sad if you spend so much money and then you can not fully enjoy. Food is very good and atmosphere is nice.
May 2025 by John Denton
The reason we keep going back is for a variety of reasons. The beautiful location. The friendliness of staff. The amenities on offer. The different restaurants and above all else we love it.
May 2025 by Franzella Flowerdew
Always superb experience
The views are extraordinary ?
The food outstanding ?
May 2025 by Philip Cowley
On a sunny day hard to beat this location especially the terrace for drinks
May 2025 by Carol Slark
This is my favourite place to go. We have been here every year for lunch on my birthday for the last 3 years. We have also gone at other times when we are on holiday but wow this year was exceptional. We were waited on by a lovely chap called Sean/Shaun. I was telling him how much I loved the Mussels they do but the last couple of visits they have not been on the menu as they are a Special. This particular day 8.5.25 they did have mussels but as a curry with monk fish. I told Sean/Shaun I was disappointed especially as it was my birthday. He said leave it with me....off he went, spoke to the chef and the chef asked how I liked them cooked, I got so excited. Had to be White Wine & Cream.....and that is exactly what I got. Now this is going above and beyond in my eyes. Excellent customer service. I made a point of of informing the Manager Tom on how good Sean/Shaun was. I was then presented with a glass of Prosecco and they wished me a happy birthday. Honestly every visit to Watergate Bay Hotel just gets better with every visit. The most beautiful setting with excellent food and customer service. Thank you.
April 2025 by Justas Bugnevicius
Stayed care for my surfing holiday. Location couldn?t better. The beach is steps away. The surfing school is around the corner too. The hotel had so many cozy spaces to hang out. There is a enough choices for food. Loved the swim club. Nothing better than getting into sauna after surfing ??
