November 2023 by Alan Brindley
Excellent customer service from Geoff in Truro who clearly explained the options benefits and price differences based on our requests. Ordered a divan bed, headboard and mattress .
October 2023 by Bryn Harding
Sarah was very helpful in explaining the differences in mattresses and evaluating our needs. The Sleepmatch system did a good job of identifying some comfortable mattresses for us to try and we left having bought two new mattresses.
October 2023 by Susan Hedger
I wanted to buy a bed but was unsure about the type of mattress I needed. Sarah, who was so helpful, offered the "Sleep Match" for me to try. This amazing piece of tech worked out the best mattress for my height, weight, sleep position and any aches or pains. Sarah allowed me to try the mattresses several times with no pressure to buy, just good helpful advice. Buying my bed was easy and I was offered a coffee while we did the transaction. Brilliant customer service and Sarah was a star. Can't wait for my new bed!
October 2023 by Eamonn OConnor
Vicky was superb. Friendly, knowledgeable and not pushy. Had some IT issues when placing order ( not her fault) and dealt with these in a thoroughly professional manner. - Truro Store
October 2023 by Lisa Snell
Excellent service, Sarah went above and beyond to help us with our purchase, very friendly, , professional service, Store was clean and welcoming was not pushy like alot of places are , we had a chance to view without the feel that your being watched and left being happy with our purchase
October 2023 by Mark Clutsom
Excellent service, despite being busy. Nothing was too much trouble and the colleague was super helpful.
September 2023 by Kyle Prophet
Fantastic service friendly and knowledgeable staff. Came away with the perfect bed
August 2023 by Jenny-kins J
We purchased my sons mattress from here. A lovely gentleman helped us determine the firmness of the mattress using their in store high tec mattress with sensors to determine weight distribution & sleep position. Nothing was a problem and they weren?t pushy with selling. What we required was in stock which was ideal as we could take the mattress away with us the same day.
August 2023 by Helen Long
Ordered a great bed and mattress but unfortunately the delivery and collection of the old bed was a shamblesThe bed and mattress came on two separate delivery trucks due to a logistics error. No forewarning of this.Collection of the old bed did not happen as the advisor had missed it off the order.We are having to wait over a week for the old bed to be collected and we have nowhere to store it.Will not buy from Dreams ever again as their customer service is appalling, no empathy to our situation and no offer of compensation for the inconvenience this is causing.Very very disappointed
August 2023 by John P
Great service from the time we walked into the showroom.
July 2023 by Emma Greening
Went in to quickly get new mattress as no bed in new place. They have a magic sleep analyser, finds you the perfect mattress type. Got a £250 perfect Botfield, so comfy! And lovely salesman gave me 4 new pillows for free :D
June 2023 by Yvonne Pedlar
On entering the Dreams store in Truro, Sarah (member of Dreams staff) politely enquired if we were looking for a specific item and pointed us in the right direction. We went on to purchase 2 beds for our grandchildren, without any sales pressure and completed the paperwork over a cup of free coffee! Would recommend.
June 2023 by Sheila Groves
The staff were very helpful, I?m very happy with the service I got
May 2023 by Sue Byrne
Brilliant morning after popping into Dreams in Truro, after weeks of trying to get a single mattress ex long. The staff member Sarah, as soon as we walked in and told her what we were looking for, Sarah said they had some took us to look at them. The other two members of staff, was looking for the perfect mattress.We had lots of info and advice from them all. Even receiving some pillows and a mattress protector free.We would definitely shop there again and have told a few people how good they were.Things couldn't have gone better so thanks to Sarah and the other two staff members
May 2023 by Dan Caldwell
Fantastic shopping experience. Blown away by the friendly and bubbliness of the staff. Thorough testing of all suitable products. And free delivery after a couple of days of purchase. Excellence personified.
