February 2024 by Christine Brown
We personally can't fault Toolstation in Launceston. We shop here for building supplies etc and the customer service is very good and always very helpful. It's so nice to get the 'old school' service & with a smile. Love the brochures too.
February 2024 by Debby Davison
Staff go out of their way to help customers find the products they need, quickly and efficiently and with a positive attitude.
January 2024 by Gareth Murray
Went to the store today to return the item and the lady was very rude and condescending on the time scales and reason for the return. We had asked before if we could return and was told yes we don't want a refund a store credit is fine. The reason for the delay is the customer had an heart attack and we have been able to keep the works program. A simple exchange for another item would have been fine.
October 2023 by Tracy Shaw
Brilliant customer service, I went in without pre-ordering with a broken plumbing part in my hand (isolator valve) and the lady behind the counter didn't stop checking it against various products of the same type in the stock room until she found exactly the right shape and size part with the right fittings on. So That's a very happy me :) and it was all for a £3 part so no big profit to be made there. Will definitely be using them again
August 2023 by Martin Dart
Excellent service - fantastic help from Brad and Tracy with my plumbing issue - I think the company needs to put them forward for a commendation - as they went way above and beyond. I will defiantly be back.
June 2023 by Molly Cheesley
Kev is such a superstar. Helped us without being patronising and is extremely knowledgable and professional. Thank you all!
May 2023 by Tracy Beck
Very friendly staff
May 2023 by James Atkinson
Very very help full
May 2023 by Josh Lester
Great experience at this shop recently, very helpful and informative staff where able to help me find everything I needed
February 2023 by Bradley Reid
Always a good service, quick and easy.
February 2023 by Kayleigh Lavinia
If i could have 0 stars, I would. The customer service is absolutely appalling, some of the staff are incredibly rude (one dark haired girl in particular).
February 2023 by Brad Reid
The staff are always willing to help, a nice clean and bright store.
November 2022 by Joe Curtis
Was served by a very nice young Man named Joe, was very helpful and Knowledgeable . will definitely come back , Great customer service
November 2022 by person x
After the visiting the Launceston branch, I can honestly say, what a friendly bunch of staff. The individuals that work there are both positive and professional, and for that reason I would definitely revisit there again, purely for this fact. I would definitely recommend it.
November 2022 by Kathy Barton
Great help from young chap this afternoon, pleasant and much better customer service than place bit further up the road. Thanks
