November 2023 by Robert Partridge
Got a harness for my dog, very helpful staff
September 2023 by Mick Bond
Good range of dog products. Friendly and very helpful staff. Click and collect available.
August 2023 by Helen Back
Very friendly and helpful staff as always!
April 2023 by Evie Farren
Absolutely love this team at this store, popped in to pick up some more sawdust and an upgrade cage for my hamster. Alan was especially helpful with telling me which cage is suitable and helped me find my way around the VIP online website. Super friendly and approachable and seemed to really love his job, amazing customer service. Would definitely recommend him and the store to anyone!
April 2023 by Kim Dyer
I would 100% recommend launceston pets at home. Not only are the staff really friendly and make u feel welcome they the most helpful bunch going.
I fell in love the the massive earred rabbit so bought her and everytime I go in to store they ask about her and how big is she now.
April 2023 by Derek May
Tried to order on line, but items never arrived, lot of hassle.
February 2023 by Morris Jordan
Great store excellent vetinary services.
December 2022 by Matthew Norwell
Disgusting service manager told me bring cat food back 56 miles only to only to be told no sorry as its a multi pack would not refund me for the 3 she wanted them all but 3 pouches was missing cat did not like them so she would not refund me for 3 full boxes after she said she would over the phone wasted day wasted fuel and money and then was down right rude! Never again will I ever use this unhelpful store
November 2022 by Lakeishia marie
Lovely shop, popped in whilst visiting Launceston and received very good customer service all round! Polite, hard working and true animal lovers!
October 2022 by Thistlemoor Feral Cats
Assistant manager Jo has no idea on customer service I used to do a lot of shopping in here and from my experience today with her I won?t be shopping there anymore
such a shame it?s not how it used to be
it used to be such a lovely store .
October 2022 by Robert Howard
Very helpfull with our dog who is 15 and can't walk on shop floor so go to rear of shop they come out to us
October 2022 by Julia Brent
Launceston branch manager really helpful, made pet supply shopping so much easier
August 2022 by Julie Galliford
We visited today to pick up some food and a harness for our new puppy. We were in a bit of confusion as it was an emotional day as we recently lost our elderly dog and cat so getting our new puppy made us cry happy tears! The man and lady who helped us (I wish I knew their names) in the shop were so kind and helped us make the right choices and join the VIP club so we could get some discount. Thank you for being such a kind and compassionate branch to visit - Rolo likes his new food very much ?
August 2022 by Sarah Dawe
I recently visited Pets at home Launceston for some Nutrition advice for my dog who had accidentally been poisoned
Simon the Manager was not only empathetic, but very knowledgeable and his help truly helped us save our dogs life x
Thankyou so very Much Sarah Andy and Ace Dawe ?
Forever Grateful x
July 2022 by Sharon Bourne
Seen to by the in house vet as we're on holiday and the poor dog had a tick
