March 2024 by Andrew
Extremely caring service. These were my first dental appointments following treatment for cancer and I was unusually nervous. Rachel the Hygienist put me at ease and explained everything clearly to me. Fabiana the dentist was also very gentle and took time to explain my current dental health and how to address a couple of treatments to address my oral health. The reception team were very welcoming. Happy to recommend.
January 2024 by Stephen Earl
See previous data given
January 2024 by Kate Samuels
Excellent service provided by friendly, approachable, consummate professionals. A real pleasure to visit. Staff are always helpful and kind . We are so pleased to be clients at this practice. Our new dentist Fabiana and her team are brilliant and I was delighted with my treatment yesterday. They really went above and beyond to ensure that I was well cared for. All included in my Bupa Smile Plan. I cannot recommend them highly enough!
August 2023 by Keith Parish
Absolutely fantastic experience by a new dentist,but she is a true breath of fresh air.Long may it continue.
June 2023 by Rachel Voaden
Lovely service but as expected expensive
June 2023 by Katie Johanna Maunder
Friendly and helpful staff
April 2023 by Sharron Robbie
Excellent service from the team at BUPA Madford Lane, Launceston. Cannot fault the customer service & friendliness of staff. Thank you.
February 2023 by Steve Baker
I visited the Bupa Dental care at Madford Lane in Launceston for my routine dental Examination yesterday.The first thing I noticed as soon as I entered the building was the receptionist chatting to her friend at the desk about holidays, she just ignored me! I waited what seemed like 5 minutes before she even acknowledged me in the end. (There was no one else there apart from her friend and myself) She then said my name as if she was expecting me and asked me then to take a seat in the empty waiting area which I did.When I was finally called upstairs to the dental practitioner I put my gloves and mobile phone on the side and was abruptly told by the nurse to take them off the side and put them in a plastic box on the floor which I did. I thought that was quite rude as a paying customer!Then the routine examination.. I wanted to discuss some issues that I had regarding my teeth. But sadly the dentist practitioner examining me didn't seem that interested at all and I felt that I was been ignored to a certain degree and that did make me feel a little uncomfortable to say the least..All the dental practitioner seemed interested in doing was to up sell some x-rays and a future hygienist appointment..The examination didn't take long at all and was very different to all other examinations I have received in the past with other dentist. (The dental practitioner normally calls out each tooth in turn to the nurse as they go through them and she marks them off on the computer with the dentist practitioners remarks) Not this dentist practitioner!The dental examination was not reassuring to me at all, I didn't feel it was done appropriately or professionally, I have had plenty of experiences of dental routine examinations in the past so have a good idea how they should be done!The service in my opinion was not up to a very good standard at all for a private dental practice.The cost for my very sort examination and the two quick x-rays (which revealed nothing wrong I was told) was £97.00. Eye watering!I came away with no real answers about my concerns regarding the possible problems I have with my teeth, he offered no solutions or real answers to the majority of questions that I asked?The dental practitioner also wanted me to book in an hygienist at a extra cost of another £97.00. (But did say it wasn't urgent?) Up sell again I feel? I didn't book in a hygienist appointment because I felt ripped off all ready with a poor examination at a high cost!Sadly it seems like it's all about taking as much money as they can off you for as little treatment as possible at Bupa Dental Care Madford Lane Launceston.When I paid the eye watering £97.00 for the quick examination and two x-rays I was then asked to sign a form saying I was totally satisfied with the dental service and the advice I had been given today from the dentist. This was a complete joke! I refused to sign it because I was not satisfied at all and really felt ripped off all ready!As I paid the eye watering bill I asked to change my dental practitioner to another one because they wanted to make an appointment in a years time for another routine examination. If the standard of service does not improve within Bupa Dental Care Madford Lane Launceston with a different dental practitioner at this practice I feel its just not worth my time or money to attend any longer and will be looking elsewhere in the future for a better private dentist.Very poor service received today at Bupa Dental Care, Madford Lane, Launceston at an extortionate cost! Very disappointing and I feel ripped off! I walked away from there today £97 lighter and nothing to show for it and still have the same issues with my teeth!Visited January 2023
November 2022 by Sandie Toulson
Dental work always very expensive these days but all the dental team at Bupa work hard to give you a painless experience, been using them for many years and am happy with the care and attention they provide..
November 2022 by Cheryl Langdale
As a family we are really impressed with the professionalism of the team as well as the friendly receptionist?s. Would highly recommend this dentist
November 2022 by dayna ziegner
Friendly people, fast and efficient service. Recommend highly.
November 2021 by Sherie Rowlands
Dr Young made me feel confident and brave going to the dental clinic, you honestly won't feel anything specially when he is administering the anaesthesia, highly recommended. If you are scared of the Dentist, then look for Dr Young and he will take those fears away...
November 2020 by Michelle Yeo
I have been coming to this Dentist practice for several years and would thoroughly recommend them. All the staff are very friendly and professional. I recently had my first filling and Lena was absolutely brilliant keeping me informed throughout the procedure and keeping my mind at ease.
November 2020 by Stephen Thorne
I can't fault the service I receive when attending this practice. All the staff are very friendly and helpful. Lena always puts me at ease and sees me on time. I would be happy to recommend this practice to family and friends.
November 2020 by Joanna Rogers
I was seen at this practice recently for an emergency dental treatment. The dentist was fabulous and caring as I'm a nervous pt. I will be returning again as I am a nervous patient and have been made to feel comfortable and at ease.
