October 2023 by Chloe Patchett
Worst post office I have visited. Unfortunately gweek post office is now closed so this is the closest place to me. The female staff there are rude and unhelpful and actually seem to delight in being able to disappoint you. I would recommend going to Mawgan instead despite the shorter opening hours! Staff there are friendly and helpful.
August 2023 by Lewis Taylor
I?ve had the misfortune of using this place twice, in as many months, to drop off customer orders - The lady with the bright red hair and glasses serving on each occasion.She seems to think that she has some sort of knack at measuring parcel dimensions with HER SIGHT ALONE, and proclaiming that they exceed the maximum allowance for the Pre-Paid label affixed to the parcel.When questioned, and in an effort to not make herself look silly, she takes a floppy tape measure from under the counter, and half-@rsed measures the parcel, with little to no accuracy and further rejects to accept it.You will not be surprised to learn (and neither was I) that on both occasions, they were taken to another local post office, properly measured, and were well within the prescribed limit !! - THE MOST RECENT BEING A FULL 20CM UNDER !! They have also heard very similar stories regarding the HELSTON Post Office Branch !!This sort of practice is Lazy at worst - Negligent at best.Perhaps further training is required ?
August 2023 by Google user
I?ve had the misfortune of using this place twice, in as many months, to drop off customer orders - The lady with the bright red hair and glasses serving on each occasion.\\n\\nShe seems to think that she has some sort of knack at measuring parcel dimensions with HER SIGHT ALONE, and proclaiming that they exceed the maximum allowance for the Pre-Paid label affixed to the parcel.\\n\\nWhen questioned, and in an effort to not make herself look silly, she takes a floppy tape measure from under the counter, and half-@rsed measures the parcel, with little to no accuracy and further rejects to accept it.\\n\\nYou will not be surprised to learn (and neither was I) that on both occasions, they were taken to another local post office, properly measured, and were well within the prescribed limit !! - THE MOST RECENT BEING A FULL 20CM UNDER !! They have also heard very similar stories regarding the HELSTON Post Office Branch !!\\n\\nThis sort of practice is Lazy at worst - Negligent at best.\\n\\nPerhaps further training is required ?
June 2023 by Nick Colebourn Morris
Lovely lady very helpful. Would go out of my way to go there again. She renewed my drivers licence. I really do not recognise from my experience the negative reviews.
February 2023 by Chrissie Manfredi
Pretty much a mixed bag. Most of the staff are ok fine, but one in particular scowls and barks a lot. Unsure what the problem is.Some days I literally dread going in if she's on duty. Apart from which not too bad. If I could drive I would take my custom elsewhere which is a shame for a town as lovely as Helston.Overall, needs to improve customer friendliness as at the moment, not nice.
February 2023 by charles nick
Only 1 good member of staff, bad attitude from the restSeriously lacking in knowledge,,Very arrogant people no customer service.Whoever is training them must be totally incompetent.But unfortunately I find this seems to run all the way through the system. Avoid this nasty place, totally unfit for purpose.
August 2022 by Alan Jolly
The older assistant at this branch is the worst retail assistant I have ever encountered, she shows great pleasure in making life difficult every time I have visited. I once went in to draw some money out of my Santander account and she abruptly told me I needed authorisation and would have to give notice, it wasn't what she said that bothered me it was the superior manner in the way she said it, on another occasion my wife took some money in to deposit, we had counted it three times to ensure the amount was correct, when the assistant counted it she said it was £20 short, my wife asked her to check as she new it was correct, the assistant counted again and said it was £20 short, my wife said that it had been thoroughly checked and could she count one more time, the assistant said I've counted it twice and I'm not doing it again. My wife left and went for a coffee to calm down, she returned to the post office later with the "same" stack of money and this time the assistant said it was correct. There is a notice on the till warning customers not to abuse the staff, I think there should be another warning the staff not to abuse the customers.
July 2022 by Michael Lander
Went in at a time of day when not busy staff friendly and polite
July 2022 by Rory Luciano
Why did I do it to my self I went back in, as i just missed Gweek post office(5 star service always), the wicked witch is still the rudest person I think I have come across , she looks fumming as soon as you open you're mouth, I just walked out, everything is always to much for the staff. Go local Try Gweek/porthleven/Breage they also won't charge you £9.50 to send a letter tracked ,day light robbery and they lied saying its the only way I could get the letter there, even tho my local charged £3.45.
April 2022 by Konstantin
Very unhappy with service provided. They are unhappy when you bring letters to drop off to them. They are complaining- oh you did bring too much, or oh.. you came too late. Why they can not do the job normally, like in other post offices? Why i should feel like you are making me a big favor accepting 5 letters? Just close the branch if you not happy.
February 2022 by Lex Richardson
I have been served by Ian a few times and he is great! Really helpful (and helped me out with a few of my packages which he didnt technically need to do but really improved the service).
January 2022 by Hannah Mantle
My experience of Helston Post Office has been outstanding. I've been served by, both, Ann and Mary, and both ladies have been professional, welcoming, efficient and friendly. Mary even had the kindness to help a lady out of the store who couldn't walk very well. Thank you, ladies, for getting all my parcels where they needed to go!
January 2022 by Amara Abara
I was a bit put off by the reviews but decided to go anyway as I was only 5 mins away. The middle-aged lady at the post office cashier was lovely and even contributed 20p towards my envelope when I realised I didn?t have any coins on me and my card wouldn?t work to withdraw money. It was a nice little gesture which I appreciate! Thank you :)
December 2021 by Cornish Wanderer
Why did I do it to my self I went back in, as i just missed Gweek post office(5 star service always), the wicked witch is still the rudest person I think I have come across , she looks fumming as soon as you open you're mouth, I just walked out, everything is always to much for the staff. Go local Try Gweek/porthleven/Breage they also won't charge you £9.50 to send a letter tracked ,day light robbery and they lied saying its the only way I could get the letter there, even tho my local charged £3.45.
October 2021 by Justin Searles
Simply put has a ethos of "how can't we do this". Other post offices in area are amazing. Tried Helston a few times but never accomplished what I wanted to do even tho other post offices can do these same tasks easily and with a smile!