December 2023 by Cheryl Marney
I came in here the other day to post some Xmas cards. There was quite a que but that was fine, there was only 1 person on the counter. I was very shocked how unfriendly the lady serving was, there was a customer in front of me that was sending a few bits and needed a bit of help as she wanted to buy a bag to send the presents. The lady serving was very abrupt and was just damn right rude to the customer, the customer was constantly apologising. The customer service was not good at all. When I asked to post my cards she wouldn?t take them and just said I will give you stamps, she made me feel like I shouldn?t have been there. I understand she was busy but that is no excuse for the awful customer service, I will only be using the post office now down in copper house they are always very lovely and helpful
November 2023 by Victoria Halkier
So on frequent visits, every experience at the post office, has been greeted with nothing but negative responses and the lack of willingness to even pretend to do her job with a smile?. I won?t be returning again and will advise others to do the same! Certainly not a peoples person!
October 2022 by Alex Gale
Was not open when the website said it would be open. I should charge for the time wasted in this endeavour when I could have been offering my consultancy services.
August 2022 by Elsa Bates
Avoid this post office. Long queues and very slow service.
September 2021 by stephanie koroleva
I have to say the royal mail delivery service is awful.they damage your packages. They don't take care in transit with them they just throw them around. I've had 3 valuable packages and the boxes came torn on the item packaging. The packaging boxes get damaged more and they have been so careless royal mail needs to re do its delivery service!
August 2021 by steve preston
Newsagent is OK ish, apart from the misery who opens up first thing and moans about how long she has to work for the day.The Post Office section is painfully slow and today, at the end of the working day, the whole shop was closed. No reason given.Use Copperhouse Post Office. Much better.
August 2021 by Csilla Averiss
I wouldn't recommend to anybody. Avoid it go somewhere else. They make you feel stupid and the queue is awful. I said to her I want to speak to the manager she turned around and said I am the Manager. That's it. Left me furious and angry.
August 2021 by Nicola James
Thank god there are 2 post office in Hayle, as this one is awful. Copperhouse post office staff are so much more friendly and helpful.
August 2021 by Daren King
Use copperhouse branch instead where staff are very helpful ,friendly and politely point out any special instructions required for social distancing rather than just shouting at you as they seem to do at foundry
November 2020 by DeeJ-31
Whenever I send something 1st class from here it NEVER gets there the next day - it certainly is not the first time (I used to live in Swindon and whenever I sent something first class ALWAYS got there the next day) - I queued up for ages first thing Monday morning because I wanted to send a parcel. They only had one person on the counter so there were about 10 people in front of me - we queued for ages ( probably because of the chatting - the woman in front of me had a good chat with the staff after she had purchased her stamps or whatever). Sent a parcel 1st class - was asked if I wanted proof of purchase (wish I had now) was asked if it was anything of value (like I would EVER send anything of value through Royal Mail!) Has it got there yet? Second day and no sign of a parcel. Rubbish post office and rubbish service provider. Hayle Post Office and Royal Mail combined - total fail.
September 2020 by Kay Kat
Time and time again the staff here are unhelpful, unhappy and give a terrible incorrect service. If I never had to go here again it would be too soon. Unfortunately I do.
October 2019 by K Whitley
Time and time again the staff here are unhelpful, unhappy and give a terrible incorrect service. If I never had to go here again it would be too soon. Unfortunately I do.
February 2019 by Alice Jones
I think everyone can understand that with the post offices closing down in the area, the two remaining post offices in Hayle are under pressure especially at Christmas HOWEVER that does not excuse the staff in this branch from terrible customer service; Consistently rude, unfriendly, sharp with queries & make you feel like an inconvenience. I'd like to say this is a 'one off' from a staff member having a bad day BUT sadly my twice weekly visits for months has proven that the service does not change.
December 2018 by Andy Ward
I can be very busy sometimes with people queuing through the post office and the shop to get to the one window that is open. With the Carbis Bay and St Erth post offices closed down this one can't cope. There are two staff there so why not open two windows when busy.
July 2018 by Bleddyn Williams
Times given on amazon for parcel pickup are incorrect someone from the post office should contact. It says you can get parcels up to 10pm. That incorrect parcels only available till the post office shuts which weekdays is 530pm.