worse customer service in falmouth.The women behind the till looked like she just been to a metal festival with black hoody and one headphone in.Dint say hello thank you goodbye and its not the 1st time it happen.the shop has a great selection on books shame about the staff
July 2021
Bought £20.00 headphones just over a month ago only to be told I can't have a refund or replacement due to being faulty. Was told to contact the manufacturer directly ? there's no buyers protection shame on you WHSmiths. And you wonder why you must close more stores!?!? Shocking. Plus customer service was poor too.... read full comment
July 2021
The manager of this store is belittling, arrogant and incredibly rude. I won’t step foot in this store again and the fact WHSmith would hire someone like this to manage a store is bewildering to me.