January 2024 by John English
I cannot praise Elme highly enough - she is the best optician I have ever used over the last thirty five years. She is excellent when using the lens machine to decide which new lens is appropriate and is very patient as sometimes the minute changes can be very difficult to decide. In my first test two years ago we achieved 20/20 vision using the various lens machines and I was delighted this was matched when I collected my new glasses - In my recent test in December I set Elme the challenge to repeat the 20/20 result and she has done so.Other members of the team have also been very welcoming and I was impressed by the office manager (Elme's husband) who remembered my name when I called to make the recent appointment without any prompting.
December 2023 by Dee Pee
After many years being looked after by Specsavers Falmouth, I was once again provided with a great welcome, testing by the staff member and finally a very detailed explanation by Elmi who left me feeling extremely satisfied with my eyesight results. I had no need for new varifocals but was offered an examination of my glasses to see if they needed adjusting and cleaning. No hard sell whatsoever to make a new purchase. Very professional team all round 10/10
December 2023 by Karen Bryan
Friendly, efficient, professional service inspired confidence
December 2023 by Julie Peart
All as usual, good service, friendly staff.
October 2023 by Vicki H (mrsheadcase)
The team here are so professional and friendly, I can't recommend them highly enough. From my initial eye test with the fabulous Jules, through to popping back a few weeks later to get my new glasses adjusted, nothing has ever been too much trouble. Brilliant to have such good, local service, so use it or lose it!
October 2023 by James Scott
Great experience here, all of the staff were amazing.Special shout out to the store manager, so patient helping me choose the right glasses.
October 2023 by Dottie Lane
Very efficient staff and friendly. Always made to feel welcome and always have my needs met.
October 2023 by Zackariah Islam
Brilliant service! Everyone is so kind!
October 2023 by JM SP
Friendly staff. The behind scene is so beautiful
August 2023 by Tracey Bristow
Took my mum to secateurs in falmouth. The staff was very friendly, and helpful.
August 2023 by Steve Cornwall
Not only did they not initially provide my free glasses which were part of the buy one get one free offer (no explanation given) but members of staff deliberately lied to my face twice regarding a £60 NHS voucher leading me to now take legal action despite finally receiving my money back to ensure this does not happen to anyone else. Not only would they have received payment from me they would also claim the value of the voucher from the NHS therefore being paid twice. My worry is that it is the already beleaguered NHS that is being scammed for money by companies like this for a service they did not provide and if it happened to me how many other people have been scammed due to not knowing government and NHS rules on this issue. Worst service I have ever received anywhere. Awful service.
July 2023 by Barbara Collins
Very helpful staff and very welcome staff to customers and they are very patient staff
June 2023 by Carol Weston
I am very pleased with my glasses, they are light and very comfortable. I am also very pleased with the service I received with both the eye test and the choosing of glasses. All very polite and friendly and very thorough. Totally satisfied.
May 2023 by Lizzie Norman
My option was absolutely great I can actually see well now. Thank you Specsavers for all you have done.
May 2023 by hannah wilson
Really great service as always Karis is amazing
