August 2025 by Barbara Bowman
I can't recommend Heather and Lay highly enough.
I recently bought a property through them and from the initial viewing to completion the process was smooth and problem- free.
Chloe is the agent who showed me round the property several times - she is friendly and professional. Viewings were easily arranged and all my queries were promptly responded to.
Lynn Richardson is the team Sales Coordinator. She ensured that the purchase and sale proceeded as smoothly and quickly as possible with excellent regular communication and updates via phone and email. It helped that the sale was chain-free but the team's commitment meant that it was stress-free too.
Why don't all estate agents employ someone in this role??
August 2025 by Eli Myers
We recently purchased a property through Lynn and had an excellent experience from start to finish. Both were incredibly professional, helpful, and responsive throughout the entire process. They kept us well informed at every stage and went above and beyond to ensure everything went as smoothly as possible.
Thank you both for making the purchase process straightforward and stress-free. Highly recommended!
July 2025 by Tania Diez
Selling with Heather and Lay was a genuinely great experience. Everyone on John's team was friendly, helpful and easy to work with and Lynn went the extra mile to make sure everything was completed in time. They?re not like other estate agents; not only are they professional but they also have the personal touch that makes such a difference. I highly recommend them!
July 2025 by Richard Smith
This may seem weird, we bought a terraced house from John Lay when J&L worked at Bristol & West in the early 90?s, service was brilliant, John even helped us move furniture in. I?m not surprised he?s done well, much deserved. 30 + years later, thanks Bud, appreciate what you did & delighted for you.
June 2025 by Ben Lewis
Good communication, helpful staff.
June 2025 by Katy Daly
All Heather and Lay staff we?ve had the pleasure of interacting with conduct themselves with the utmost professionalism. It has been greatly appreciated.
Working with Lynn in particular was an absolute joy. Her support and communication was essential to the entire process. We owe her a debt of gratitude.
May 2025 by Cornwall Property Finders
What a pleasure the team at Heather & Lay have been to work with, such a refreshing change, they take the time to speak to you on the phone and/or in person, the entire team work in unity to ensure smooth transactions and communications. I cannot recommend them enough in terms of professionalism, honesty, prompt callbacks, knowledge and recommendations, just as traditional estate agency used to be. All alongside the use of modern technology. Thank you to the entire team and I look forward to working with you again.
December 2024 by Scott Williams
I was let down by another local estate agent so I signed up with heather and lay and from start to finish the service has been outstanding. Every person I have spoken to has been polite, courteous, friendly and professional. In a nutshell, they got the job done in super quick time. I wish I went with them from the start. I wouldn't hesitate to recommend them.
December 2024 by Jonny Bright
Can't recommend the team at Heather and Lay enough. Emma and Barnaby specifically were fantastic in selling me my new property. They chased the other end as much as possible, kept me up to date and always responded to questions swiftly. Thank-you so much!
October 2024 by William Morris
A very personal experience from start to finish which left us feeling that we could completely trust the agent.
They listened to what we needed and reacted to that brief perfectly even suggesting an off book property as they felt it would be just what we are after (it was and we bought it)
Highly recommend the Falmouth team at Heather & Lay
September 2024 by Rebecca Brattin
Impeccable and professional service throughout. Zero complaints. Thoroughly recommend Heather & Lay to anyone for a hassle free, smooth buying/selling experience.
September 2024 by Susie Erlam
The most professional company but treated as a person and a friend.
August 2024 by Colette Somers
Emma was fantastic from day one when she took my phonecall to book a viewing. She was always professional and never pushy. Her communication is excellent and we always found her warm and friendly
July 2024 by Amanda Piercy
H and L actually gave us the lowest valuation of three quotes, but we felt they had the best grasp of the market at that time, and their valuation was proved absolutely right. An offer followed which was handled in an extremely professional manner from start to finish. All I can say is thank-you!
March 2024 by Paul Mahon
Very impressed with the service from Heather & Lay all round. From the initial meeting with John, to the ongoing service provided by Dave (always positive, kept us updated even on his days off) and the chasing of the chain and the reassurance and helpful advice from Tracey, they have all been spot on and we could not have asked anymore of them. Thank you.
