February 2023 by Chris Hemmings
I had an insurance quote done by WEM body shop. This was very efficient and dealt within a week. Following approval by the insurance company to proceed I tried to book the car in for repair. 2 weeks later after 4 chase up phone calls they still were unable to book my car in. In my view a simple process but failed and I consequently lost confidence in their ability to provide a straightforward repair service so cancelled and I have taken the work somewhere else.
October 2022 by Mark Robins
Friendly service, always ready to help out and go the extra mile. Have dealt with them for over 30 years.
August 2022 by Steve Chapman
Buyer beware???..after waiting 7 months for delivery of new mobility car, manager deletes order without permission, manager states he doesn?t want to do business with people like me (mobility customer) calls me a liar and a cheat, due to managers mistake I?m now housebound for 18 months and they?re not interested in trying to rectify, manager has no customer service skills and I?m threatened with legal action for telling the truth, as god be my witness I?ve only told the truth and I will keep posting to try to protect others, despite their best efforts to shut me up
July 2022 by Patricia Kenyon
Always very efficient, and helpful staff.
May 2022 by john palfrey
Just had my car bodywork repaired at WEM very pleased with repairs. First class service from Angie on reception. She new all details about car repairs and was very helpful. A real asset to the company.Service: Body & Trim
August 2021 by Nick swale
Been using west end Vauxhall for the past 10yrs and never had a problem with a vehicle service before until yesterday,Car was booked in 9am for a minor service & at 5pm still no call from them to say it was ready so called them at 5pm & they said ?it?s just come off the ramps & ive just been given the keys?. So went to collect my car & do what I always do before driving away & checked my dip stick & the oil was still jet black so I knew the oil hadn?t been changed! Told them & got told it had been done because the paperwork said it had,Showed the black dip stick to the man on service & got a load of lame excuses that didn?t wash with me as I?ve been changing engine oil since I was a young adult.After threatening them with my solicitor they eventually changed the oil & I checked afterwards & oil was crystal clear as it should be. I have now cancelled my service plan with them & after being a loyal customer with them for 10yrs I will NEVER use them again!Oh & the lady on service reception was extremely rude to me & I have never been spoke to like that by a customer service representative ever!Service: Oil change
July 2021 by Thomas Fisher
Not good por
July 2021 by Simon Bonney
Good company to deal with!Thanks to the sales man for helping me find a new car.
February 2021 by ColinN R
100% satisfied would definitely recommend.My car looks new again after being vandalised.Very nice people to deal with.Many thanks Sam and Carl.
November 2020 by D L
Good communication throughout. Vehicle collected from home address, returned to me after the work had been carried out. My car has been cleaned inside and out aswell. Highly recommend for any paintwork.
November 2020 by Adam Khan
The team were excellent from start to finish ! Went in Monday with a door problem on my van , they had me booked in by Wednesday and back same day didn?t up sell me new parts but aligned and adjusted perfectly. Would definitely use again for any body work in the future ! Reliable and honest . Thanks guys
November 2020 by nher005604
Had my truck bumper repaired after a knock, vehicle came back within 3 days totally repaired and cleaned inside and out, my whole experience was painless and easy with really friendly staff. Will be recommending to any of my work colleagues and friends, many thanks guys
November 2020 by corrupt planet
My car needs a simple panel replacement, the parts are readily available in UK. The car has been at the workshop premises since October 2019. As at 30th December 2019 the workshop has no idea when the car will be completed.
July 2020 by Dan Beaver
The work on my car was carried out very efficiently and professionaly. The girls on reception were very caring.
July 2020 by John Wisner
Great service from start to finish. Friendly team and now have a lovely clean car and dent free!! Thank you ??
