September 2023 by jt
My carer called for fuel and then went to pay picking up some other bits, he is 100% certain that he stated as he ALWAYS did the pump number, he paid by contactless as normal without giving a second thought and left, he returned 2 weeks later and again fuelled up without incident, about a week later he returned again to fuel up and was refused Petrol after they claimed he had driven off without paying, we were dumbfounded, I called the supervisor to ask him what was going on and he was vague with his answers, I even called the police to check that our car hadn?t been cloned, the police advised me to call the supervisor back and that he should have given me more information, it was then that he revealed the time and date, it was a completely honest mistake, one that we accept that he didn?t check the price but also a mistake by the cashier who either didn?t hear my carer or didn?t put it onto his system, we were fully prepared to pay for the petrol but the petrol station sent the case to Vars technology and they have added £30 admin charge, I think this is completely unfair, we have used this garage for many many years, there should be an option where you could pay for your mistake without getting a rip off third party involved, the language this company use is threatening, I would be interested to know if anyone else has had this experience.
July 2023 by George Spencer
This place is a huge disappointment it says online it's open till 11pm so why is it always shut before 11pm crazy
June 2023 by Leader Online
Waited 10min just to hear from clerk that he wouldn't risk to pay with card as it sometimes works sometimes not, wasted time
January 2023 by thomas andrew garner
Highly recommend winsford shell . garage due. To a. Fuel. Problems. I. Had. They kindly helped me. So I. Could see my mum in countess off chester hospital.
June 2022 by David Jones
Crazy queues at the checkouts whilst staff were hanging up jubilee decorations. Took 30 minutes to fill up, pay and leave. Staff oblivious.To be fair this petrol station is usually a good place. I might have caught it on a bad day
September 2021 by Paul Taylor
Worst Managed Shell Garage I know of. We only have 2 petrol stations in the town. I cant remember a time when I've visited where at least 1 pump (normally more), is out of fuel, resulting in long queues. Their pay-at-the-pump system has been broken for months, resulting in long queues, and finally people use it for what looks like their main shop(!?!), but despite there being long queues, its so very rare that anybody will jump on the second till (The third one is there as decoration), resulting in long queues.
September 2021 by James Owen
Staff so rude is unbelievableCustomer service 0Worst petrol station in a 10 mile radius
September 2020 by PeglegDancer2002
Went to this place for fuel for the first time as the garage I normally use was closed. Wasn?t sure which fuel to put in my car as there is more choice than I?m used to seeing. Asked a member of staff for advice and she was lovely, even came outside to the pump and explained what the variants meant. Customer service at its best. Will definitely be going back.
September 2020 by Grandma70
The staff were amazing. They kept their service open for us to enable all our vehicles to be fueled for Christmas after a problem with our own fuel supply. Thanks for the wonderful help. Would recommend every time.
June 2018 by Edward Dodd
Can be quite slow service due to large shop not 24 hours and is very difficult to see what number fuel pump your car is at when in the que does have vpower petrol and diesel on all pumps
April 2018 by Michael Stringer
Most rude staff I have ever encountered, avoid at all costs
January 2017 by Peter Powell
More expensive than it needs to be.... they're monopolising on the lack of other local petrol stations!
December 2016 by Paul Horton
Service tends to be quite slow here.
July 2016 by Edward Mockford
Fuel a bit pricey. Only use for forcourt shop
