March 2024 by MrDCWood
Came to M&S at Handforth to do some clothes shopping recently and was tended to by very helpful, professional and excellent staff. The lady who helped me and my sister was first-class and very friendly, providing us with everything we needed. She?s a credit to the store and I?m very happy with everything I purchased! Thank you again so much!
February 2024 by Wendy Gibson
Oh dear M&S what have you done to your cafe. Press button ordering from a picture. Not user friendly atall for my elderly mum.Lots of student aged staff running around like flies. Despite this drinks arrived 10 mins after food.And I found no way to use cashBack to the drawing board please
February 2024 by Jonathan Page
What a diamond of a store perfect produce perfect ambience perfect staff
February 2024 by Barry Baguley
M&S staff really are excellent. They are well prepared, professional and care about the customer.It is years since I had visited a store, and the only thing that surprised me was the lack of shirt styles, as back in my younger years, it was something that really stood out.
February 2024 by Big Mark
Feel let down by m&s, the cafe has gone computerised so no human contact with staff, which makes way for more tables to make more money, buy worst of all, they have started using paper plates and cups which is so bad for the environment. Sorry but m&s have made a major mistake with the cafe.go back to the proper way to show customers you care.
February 2024 by Mark Richardson
Very clean staff very friendly and the shelfs stocked well not like some supermarkets
February 2024 by Julie Massey
OMG I hadn't been to the Handforth store for about 12 months due to illness and sadly I won't be going again. Pretty much everything you wish to buy you have to use an automated service till.Food, clothes and cafe. All bleaping for help as nothing ever works as it should. Hardly any staff and the store was freezing cold. Everything is a jumble.Why can't knitwear, jeans, tops, coats all be identified in separate areas so customers can calmly go and get what they want instead of getting constantly confused and frustrated with no staff on hand to help either. The store is truly abysmal. No wonder shops are closing every day. If this is the future of Marks and Spencers then sadly it won't last. It will be online only.
February 2024 by Sam Deans
Popped in to return an item and Tey out the new cafe. Reviews for December hadn't been good, so wasn't sure what to expect. 8 self service kiosks that you use to order- currently staff there to help. Would have been good to still have one till abd a member of staff for customers who are not tech savvy and also who want to pay cash.Staff working tables lovely. Bit chaotic though as they have to wander around trying to find which table ordered what as the discs are flat - upright standing ones with bright numbers on would help staff immensely. Better than I expected, but still work to be done re kiosks / and a till / cash option to meet the needs of their customer demographic!!
January 2024 by karine chan
I previously purchased a carbon steel non-stick baking tray from M&S. However, I have encountered an issue where the coating on the tray is peeling off after using it.Upon visiting the Handforth Dean store, I was informed by your staff that I am unable to receive a refund as it is considered wear and tear. This is quite perplexing to me, as I believe this is a quality problem. How is it possible for the coating to peel off after only a few uses? I must say, I am extremely disappointed with the level of service I have received and it has made me reconsider future purchases from M&S.In an email from the M&S customer service team, it was stated that there is no time limit for returning the item, so I was not concerned about the delay in visiting the store. However, upon my visit, your staff informed me that it was purchased too long ago and therefore, I am not eligible for a refund.The M&S customer service team assured me that I would be able to receive a refund, but unfortunately, your staff at the checkout counter denied my request. This has been a complete waste of my time. I would like to lodge a complaint against the unprofessional service provided by the checkout counter staff at the Handforth Dean store. This level of service is completely unacceptable, especially considering M&S's reputation for quality and service. I am truly disappointed with the lack of staff training and the unprofessional service I have encountered. This kind of service is extremely unacceptable for a company like M&S.
January 2024 by Gillian OMeara
Excellent quality food, but the new store design at Handforth Dean is terrible. There is no flow to the lay out and constantly having to ask where a product is. You have fruit at the beginning, easy to see and pick with the bread ,into salad items and then back to Vegatables on shelves! The bread I used to buy is not available as apparently there isn?t enough space.Also when will M & S learn that it shoppers do not want use the self- service tills and crew the staff tills accordingly ( the older generation would prefer the manned tills). Again yesterday, 4-5 people waiting at the food tills, while 3 staff standing near the tills just watching the queue. Have asked for the Manager on 2 separate occasions for the same issue. People are paying for a better shopping experience at M & S and yet the service is poor.
January 2024 by X
Carole in the Food Court was so polite, helpful, no judgement, happy to oblige. Did not just point like the rest, actually went with me and assisted me to the end, completely closed the transaction. Went above and beyond. Built a rapport from start to end. Normally you come to this Mand S and they just point whilst chewing their gum, on their personal phones, distracted however I was so pleasantly surprised. I have to add it did make a difference dealing with a mature lady like myself rather than some millennials who sometimes come across like they don?t care, cannot be bothered. Thank you Carole for your excellent customer service. I felt good leaving the store as opposed to disappointed.
January 2024 by Chan Karine
Rude checkout counter staff. I brought the coating peel off baking tray for refund and they said it is wear and tear. Obviously it is a quality problem. The staff are unprofessional and rude.
December 2023 by D H
If I could review without a star I would. Beyond pathetic. On screen ordering like macdonalds and such a limited menu, all carbs and no proper vegetables! Come on m and s this is really letting you down. GARBAGE
December 2023 by Janet Tice
Really disappointing. All the food is pre packaged,no deli or butchery counters. Range of products no greater than local M&S.
December 2023 by Kyle Wright
Ann was so helpful professional and made sure i got the item i walk in store for even going the extra mile by calling another store to make sure they had it in before going to get it.Thank you AnnHope you see this reviewHave a Nice Christmas to all you and staff??