Customer service is really not good enough, currently been waiting 4 weeks for resolution on missing item when package was delivered, still not sorted with very little communication from customer service team. Only even give me information if I call them. Shocking, please send me what I am owed.
January 2024
Tremendous help today from Tracey, Vicky and Susie, saved Christmas and even saved me some money too! 10/10 service.
May 2023
My 85 year old disabled mum has received a parking fine. All appeals have been rejected. Green Oaks have not been helpful at all. Due to Ill health the driver was not aware that the ‘rules’ had changed since their last visit. Will not be visiting again as this has really unnerved the driver. Disgraceful.
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.
