August 2025 by Ian Redmond
Great Staff in both the store and Vets For Pets. Really helpful, friendly and professional. Very knowledgeable regarding many small and larger mammals!
August 2025 by Liam Dunn
Go-to place for cat food when my Missus needs to get some for her two cats!
August 2025 by JIM Shell27
We have been going here for a few years, although the last two experiences have completely put us off. First time we found that our dogs nails on her front paw had been cut too short. We were not told about this even though our dog must have yelped. But, giving them the benefit of the doubt we went back. Bad idea. Got a phone call on the way to pick her up, asking if it was ok for them to glue our dogs ear back together. In total shock we said yes. Got there and they had butchered our dogs ear (see pic) still expected us to pay for the full groom because ?they had completed the groom?. Did not expect to have to pay for the groom after this awful experience. Complained to head office who offered us a £10 refund (not even 20% of the full price) joke. If you value your dogs safety , I would defo avoid. Dreading the next time I need my dog to be groomed as she will now have ptsd from this awful situation ?
August 2025 by ALISON
Clean shop, friendly staff, parking right outside, lots in store to chose from depending on your budget.
June 2025 by lorraine Foster
Visited today and received great service from Beth, she was putting stock out and stopped , got products s up on her phone but they were online only, she offered to get them delivered to store for pick up, she then showed us alternative products in store, got us on the app and saved us money, she took our products to the till and was so helpful throughout, please congratulate her on a her customer service . Will visit again
June 2025 by Sandra D.
Pets at Home, like other pet stores, generally obtain their rats from rodent mills. These are large-scale breeding facilities that prioritize profit over animal welfare, often with poor living conditions. While some pet shops may also source animals from rescues or reputable breeders, the majority rely on these mills.
Elaboration:
Rodent Mills:
These are breeding facilities that mass-produce rodents for the pet trade. They are often criticized for lacking the standards of care seen in responsible breeding programs.
Chain Stores:
Many large pet store chains rely on rodent mills to supply their inventory.
NFRS and Rescues:
Some pet owners prefer to source rats from reputable breeders who are part of the National Federation of Rat Societies (NFRS) or from rescues, as these animals are more likely to be healthy and have good temperaments.
Health Issues:
Animals from rodent mills may be more prone to health problems due to the breeding conditions and lack of care.
AI responses may include mistakes. Learn more
Rats from Pets At Home
27 Feb 2023
Reddit ·
r/RATS
Mistake 1: Getting Rats From a Pet Shop - Azuline Rattery
Pet shops get their rats from rodent mills. These are the equivalent of puppy farms so many rat owners boycott them because of the awful conditions they keep an...
Azuline Rattery
Have you ever wondered where pet shop animals come from?
31 Oct 2022 ? The answer is rodent farms. ... Rodent farms are no different from puppy farms?animals are bred on a mass scale to keep pet shop shelves stocked with...
Nibbles Rodent & Rabbit Rescue
Where Do Pet Shops Get Hamsters From? - HamsterWelfare.com
Chain Pet Stores Use Rodent Mills Most Big chain pet stores sadly use something called a Rodent Mill. Rodent Mills are big warehouses that breed hamsters, gerbi...
Hamster Welfare
Buying rats from pet shops - NERS
Pet shops who are supplied by the large rodent farms who also supply the market for feeder rats. ... For most informed rat owners the choice for sourcing rats c...
North of England Rat Society
May 2025 by Steven Lever
Great staff ,good products. Great experience.
April 2025 by Kirstie Moran
Bought 6 fish from here 4 of which have died in the space of 2 weeks, was told just have the tank set up for 24hrs, not great advice as ammonia spikes are going to happen and poison the fish, they are setting them up to die not good at all
March 2025 by John Harris
Great service as always.
March 2025 by Kevin Hogden
It's alright to be honest
February 2025 by John McDermott
Really helpful staff and great selection of products.
January 2025 by Harry
Very helpful
January 2025 by scott price
Went in for cat climbing tree,which was on offer. Friendly staff
December 2024 by Claire Kinsella
We attended with our beavers unit. The staff were fabulous with the children and very knowledgeable about the animals
November 2024 by Elizabeth Salter
Absolutely disgusting attitude from staff today. Went in for a goldfish for my great grandsons who have 1 in a large tank. So wanted another so they had a pet each. After waiting at least 15 mins asked again politely how long before we would be served was told there was only 1 person on. So continued to wait when a girl came bouncing out then when she asked how big me tank was an I told her.. she said the cant sell me 1 coz my tank is too small for 2!!!! Absolute rubbish. She obviously got disturbed from her dinner. !! Learn a lesson in customer service also about fish. You Absolute tool. !!!! I'd give no stars if I could !!!!!!
