January 2024 by Lucy McDiarmid
Came in today to make a cash deposit to an ISA, the two ladies at the desk were so helpful and went out their way to advise on better saving tips and more accounts which would be better suited to me. Very smiley and helpful and exceptionally quick service. I never go into branch as I do everything digitally but I feel I want to go branch more often now! Very satisfied customer ???
June 2023 by Rick (RR)
I would put a zero is i could, staff are rude and would not listen. One was talking to my mum as if ahe was a child , my mum just lost her life partner and was just trying to pay off my dads car.One of the younger staff was kind of racist and asked us to leave as my mum was trying to put her view across.Absolutely disgusting service. No wonder their reviews are so low.
February 2023 by Alison Williams
I had an appointment with Natasha at the Widnes branch last Friday morning and I wanted to share just how amazingly helpful, patient and compassionate she was. Society is so quick to criticise services but not so quick when somebody goes above and beyond which I believe Natasha did for me during my appointment. Thank you once again Natasha for your help and support last week, you're an asset to the branch. X
December 2022 by Nevada-Jay Wallis
Hardly ever open, open 6 hours a day so what chance do people have that work normal hours??? And about as friendly as Covid! Needs improvement for me!
May 2022 by brian parsonage
Wife won't let me write what I think of these witless wonders incase I get arrested. I told her to close everything down and go to a proper bank
March 2022 by Thomas Bateson
What kind of business closes at 3pm?
October 2021 by John Douglas
The staff in the widnes branch Have a very bad attitude towards their customers concerns
September 2021 by MJE
Was passing and asked if I could pay in to an RBS account as wasn't 100% sure. Lady at the front asked to see my card and said it would be fine and asked to proceed to the till. When I asked to pay in at the till the cashier was extremely rude and spoke to me as if I was something on the bottom of her shoe. I politely advised that she might want to advise her colleague in case anyone else comes in then tried to pin the blame on me by saying, "she probably thought you meant bank of Scotland". I reminded her, as clearly she had forgotten from 30 seconds earlier, that I had checked with her first and she had looked at my card and told me to go to the till. If you like a customer experience where they try to belittle you in front of other customers then this is the bank for you. If, like me, this isn't your idea of a good customer experience I'd try Natwest down the road, much more friendly and helpful.
July 2021 by Gill Malloy Brown
Brilliant bank and very helpful staff.
July 2021 by Anthony Fisher
The most useless, rude, unhelpful branch I've ever been to. God help you if you get the ginger mut of a woman behind the counter.
July 2021 by Galloping
Branch is great. Staff helpful and always there to assist with machines
November 2020 by Abc Defg
Always been helpful and friendly whenever I have been in.
November 2020 by Heather Smith
Website needs up dating, a sign on the door says 9 till 3 Mon-Fri 9 till 1 Saturday
July 2020 by Antony
Strange customer experience. The advisors were not very professional or courteous.
August 2019 by Lucas Anthony
Strange customer experience. The advisors were not very professional or courteous.