August 2025 by Nicola Brislen
I have just visited Halfords Widnes with my sons bike. He had a flat tyre with 3 days left of the summer holidays. Luckily Alex in store was there to help, he happily and quickly replaced the inner tube! thank you so much Alex for your prompt and helpful service! You've made my sons day!
August 2025 by Rebeckah Vaughan
Fantastic service today from Jacob. Very friendly, very efficient and delivered a high level of customer service. I am very glad I chose this store today as I am very pleased with the service provided. Thank you :)
August 2025 by Jay Ak117
Great place to shop for bit and bobs
August 2025 by Kate Gardner
Helpful staff who go above and beyond to help
August 2025 by K B
Looked at a few bikes last week and received help from a lovely female Halfords employee. We picked it up today and the gentleman serving us was quick, friendly and efficient. Upon getting outside, the chain came off and the female employee (from last week) came and showed us how to reattach it. Great service! Thank you ?
August 2025 by Lou Lou
Great sale price , not used it yet , design looks spot on. Friendly staff , prompt happy service . Thanks
August 2025 by Terry McArdle
BRAKE DISC & PADS ordered 13-08-2025 for collection at WIDNES store from 10:00am 14-08-2025.
Tracking and texts were never updated all day.
Tracking shows 3 stages, 1st stage - store locating parts. 2nd stage - ready for collection. 3rd stage - collected.
Did not get past the 1st stage and NO texts updates.
Phone number listed for store is false despite being a local number for the store area, instead it goes to a central service centre who then cannot work with the order number and store locations, more info required email and mobile number required.
After several minutes the lady came back to me to say parts were ready to collect.
Off to WIDNES store after 6.00pm whereby was told by an assistant that they don't deal with tracking or texts, having worked in many forms of industries and 7 years in retail were all ordered goods was logged at the point of receiving.
Not the first time I have had problems with this store.
Very seldom use this store, motor parts that's a joke they buy from Euro Car Parts and even a basic engine oil filter has to ordered. (Oil filter was obtained elsewhere better quality and cheaper.
Must admit 2 of the parts I bought were over £100 cheaper than anywhere else.
This however is no excuse for poor service by lack of promised communications.
Which also meant car off road for another day.
Woulds like to thank Chantelle for her reply almost 24 hrs later who wants my details using Halfords pretend customer service where there is no record of her on their customer service site live chat system.
Thank you Chantelle for compounding the poor service from Halfords
August 2025 by Vikki Smith
I took my son?s bike in to the Widnes branch, after he had completely destroyed his gear box. I didn?t catch the colleague?s name but I was overwhelmed by his attitude, his knowledge and his general willingness to help. He took the bike, and gave us a price to have the gearbox replaced, and told us that it would be ready the following day because he might not have time to look at it on the day. Within 1 hour I received a message to tell me the work had been done. The service was amazing and although I have always bought my bikes at Halfords, I would now definitely not ever go anywhere else.
August 2025 by Pete Capper
Dropped off my bike at Halfords in Widnes, as it needed a new chain putting on it. The person on the bicycle section inspected it and confirmed that the chain was snapped on one link, and I also mentioned that I needed 2 new tyres as they were looking a little thread bare. The member of staff, asked me it I wanted to replace the inner tubes (great upselling) which I agreed to that. Had a text early morning saying that the bike was ready to be collected.... This is great customer service.... So a huge thanks to Emily for being so proffesional, and easy to deal with, and to Charlie who I'm assuming is the person who repairs the bicycles for repairing my bike. Once again great service. ??
August 2025 by Angus Mackenzie
Ordered a pollen filter through app to be delivered to Widnes store. Excellent ordered, informed on stock and when Widnes had item told when I could pick it up.
Must mention Emily whilst we were there asked advice on other item. She is a credit to Halfords she took time to explain the item and other alternatives.
August 2025 by Maxine
Great experience. Really fast at changing my bulbs and really friendly. I will definitely use Halfords again. Lost my phone and the young lady helped to find it, which I thought I left in the shop.
December 2024 by Donna Batty
Went in widnes spoke with a lovely lady for new battery and fitting on 23rd Dec... said 5 min wait the young lad then fitted it all done and finished with in 15...20.mins 100% recommended.....thanks ( lady knew my reg more than I did haha ) ..thanks again from donna x
December 2024 by Caroline
Efficient and friendly. My rear light had gone out and although it was just half an hour before closing the staff couldn't have been any more helpful.
December 2024 by Dee McCann
Great store great staff, friendly, respectful and efficient.
December 2024 by Audrey Butler
Good service ?
