March 2024 by Anne Davies
I purchased a pair of silver earrings with a drop pearl on before Christmas from this jewellers at a cost of £33. Sadly the pearl came detached but I did find it. Today I returned to the shop to show them. I was expecting for them to send the ear ring away to be repaired or even say that as I had no receipt there was nothing that they could do. The lovely efficient sales assistant was very apologetic and straight away offered to replace both my ear rings with a brand new identical pair. She referred to her colleague who also agreed replacement and apologised again. Both staff are an asset to the company helpfull, efficient, knowledgeable and pleasant. This was excellent customer service and I walked out a very happy customer. Many Thanks
March 2024 by Christian Daniels
Bought a bracelet. It broke after 11 days. Lesley the store manager tried to convince me that the wife had trapped it in her clothes and she refused to refund. Appalling behaviour. Looks like I'm now going to issue a court claim for the sake of £35.00 It's the principle though. I'd avoid this place like the plague if I were you.
July 2023 by Wendy Burton
Came in to buy 2 rings which i did however i wanted some childrens jewellery and there wasnt much maybe something to think about
July 2023 by Lynn Williams
Good prices and helpful staff
June 2023 by Sheila Hitchen
Very helpful staff
March 2023 by Lesley Parry
I recently made another purchase that I am very happy with. I have made many purchases in the past.
December 2022 by Julie O'Connor
My daughter bought a Cross and chain she was told it could be Ingrave was ask a hand ingraver to Ingrave it and he said it can't bee Ingraved as the cross feel hollow and it would be ruined so we ask the shop for a refund of yhe full amount only to be told we have to have a credit note as the shop doesn't refund money don't buy gold from then as its only gold on silver
July 2022 by Ethan C
Shop assistants don?t want to help looks like it?s too much hard work for them to try Afew !!
June 2022 by Simon Edwards
Extremely friendly and patient staff who helped me with some ring conversions. Very well priced jewelry, I'm definitely going here again!
June 2022 by Corrinne Smith
Fantastic service
May 2022 by Christine Mcerlaine
Fantastic
March 2022 by Carla Santos
I love all the jewellery
January 2022 by Pamela Litherland
Great shop great customer service
November 2021 by Fruitful
All praises to Lesley! She was wonderful. Helped me make a beautiful choice regarding my niece?s Christmas gift. I?m a big fan of Warren James but finding one with customer service such as this is rare. Would definitely visit again. Thanks again Lesley.
August 2021 by Mags Me
Really helpful staff
