October 2023 by Karolina Flaherty
Amazing Customer Service, Everything on time, no delays, KINGA was so welcome and helpful I couldn't wish for better Service! Truly Recommend Kinga and Vision Express!
July 2023 by Victoria Rose
Great experience from start to finish. Optician was very thorough in examining my eyes and listened to all my concerns, explaining everything she was doing and why. The assistants were brilliant, lovely bunch of women who made me feel looked after and helped me pick out frames, not to mention the genuine belly laughs has they were serving me. Would defo recommend ??
June 2023 by Robert Leigh
The assistant who attended me was very professional in every way. She explained everything in a manner that I could easily understand. She made me feel relaxed and at ease. After my experience I would use Vision Express ( Warrington ) again.
June 2023 by Charlotte Reid
Amazing service! Fabulous, knowledgeable, kind and friendly staff. Thorough eye examination with empathetic optometrist. Great choice of glasses. Would thoroughly recommend a visit. Outstanding !!
May 2023 by Paul Etherington
Hi,I just wanted to say a massive thank you to Aga, Sharon, Anna, Amaara and Nabeela plus the team at your Warrington store (43 The Mall) for their amazing levels of customer care and truly professional service. I have had so many issues with my eyes over the past 3 years and without their help and dedication I?m sure I wouldn?t have got my issues resolved so quickly and effectively. The team at Warrington always make the customer feel welcome and special and I can?t praise them highly enough. Thank you once again. I would have no hesitation whatsoever in recommending the team at Warrington to anybody. Most definitely is 5 star service from start to finish!!!! ?? ??????????
May 2023 by Dave Ashcroft
Brilliant staff. Amaara and Simon sorted a worrying problem I had with expensive Oakley glasses I?d bought from their Trafford Centre store. Will definitely go back in the future. Well done.
May 2023 by Laurence Bradley
Changed to Vision express Warrington from Trafford Centre not happy with Trafford Centre service and blunt rudeness and it was the correct move such helpful staff and did my eye tests and recommended varifocal lens never got them offered at the other branch happy I changed five stars from me
April 2023 by Ian Litherland
I?ve just popped in with a pair of glasses with a faulty frame and the staff have removed my lenses and given me a new frame within 20 mins. That is very good service. Thank you for being so helpful. Best regards.
March 2023 by john sauce
Well, I Arrived On time, Picked 2 Pairs Of Glasses, Had My Sight Examination, Paid £130 For The Frame's, Was On The Bus,Public Transport, When I Had A Call from Vision Express They Had Some How Forgotten About the Next Examination They Asked Me to go back, To Which I Did,,,,,,After that Again Whilst On the Bus Another Call From Vision Expess, They Asked if I Could Go Back, (AGAIN) Nearly Home at This Point, They Had Forgotten to Set And Measurements For My New Glasses,,,,, Overall Disappointed with Service,,.Just Rang Today to Pick up my Glasses, Unfortunately they don't have them it's going to be Tomorrow, Missed the deadline last night from the Department in Nottingham,,,,,,,, I've been back to Vision Express Oh Silly Me My Distance Glasses Where Ready just heated up the frame to make them fit.Now for my Reading glasses ?, Well the lady tried with 1 frame and it Snaped, She Tried again with another Frame (SNAPED) I'd had enough ,,Asked for my £130 to be Refunded to my account, The lady asked WHY,I had to Explain when she dealt with me, From my Bus experience, Well she put the money back in my account, Which took 48hours, No Apology, NOTHING,,,,,,Very Rude, Certainly won't be Visiting VISION EXPRESS again, And my views are Honest and True, (CUSTOMER RELATIONS) ZERO,,,,,,,
February 2023 by Amy Worthington
I?d give a thousand stars if I could. Fantastic customer service at this store in Warrington very helpful and polite. They are very professional and the customer service staff go above and beyond especially Simon he?s my favourite because he?s the best very welcoming friendly and gives excellent advice . Thank you.
December 2022 by june robinson
Had to get replacement glasses after mine were damaged when adjusting, not the guys fault just an accident, couldn't see probably when the glasses were returned, same with the get one free pair that I'd been using, told was due to needing updated prescription. When checking the new replacement glasses against current prescription by another optician, they were found to be incorrect prescription. Took them back to vision express, told they were very slightly out, double checked when I explained I'd had them checked by another optician, they have been sent back again to correct the incorrect prescription, left again with no glasses to see clearly through, I have really bad eyesight and high prescription with tinted lense as advised due to eye problems. Lovely staff but loosing confidence in vision express
December 2022 by pete sexton
Wonderful customer care from the optometrist very thorough and professional in the examination of my eyes . Retail assistant also great customer service and advice guiding me through lens options and choices for my personal needs, highly recommended 5 stars for personal service and attention to detail.I will make a note of their names when I return.
December 2022 by David Cheetham
So pleased I changed opticians to Vision Express in Golden Square Warrington!Efficient, thorough and first class customer service from everyone here.Thoroughly recommended.
December 2022 by laura garraway
Very helpful and friendly staff. The optometrist was very good and she didn?t try to sell me glasses as mine were fine
December 2022 by Jenny
Excellent Customer Service. They are all so friendly and professional. Thank you so much for your amazing help and the service you provide.
