December 2024 by Darren Chisnall
The staff at Toolstation Warrington are always helpful and provide excellent service every time.
December 2024 by Mr Alex Palfreyman
Every time I turn up to pick up my 'click & collect' they ask my name, I give them the name I've left on the click and collect 'Alex Palf' and I usually get looked at like I'm stupid. They then wonder off down the isle, and look aimlessly for my items. They then wonder back, and question what I have purchased, then they wonder back off and return empty handed again.
Usually ask my name AGAIN, then when they finally realise that they need to put the collection code into the computer they go straight to my items and bring them straight out.
Please, whoever manages or trains the staff at Warrington Toolstation please give your staff the correct guidance on HOW TO use the click and collect system, rather than they're lazy ways. I'm getting bored of standing waiting, having to describe what I have ordered when I have a code ready on my phone, via email and text messages ready for my collection. It's a shear lack of laziness, it's rude and it's not customer service. I clicks and collect so I don't have to stand there and wait, I'm happy to que to be served but my items should be ready to collect right away, not have to be go through the same frustration time after time.
I've used many other Toolstation's with great success, it just appears that the Warrington branch is full of the same incompetence through-out.
If it wasn't such a convenient store, I'd most certainly go else where!
Do yourselves a favour Toolstation and send somebody in to train these people to do there jobs as I'm sure you would want it, just like every other branch I have used, just for your customers sakes.
August 2024 by Ted N
One star because you cant put less. The customer service from the Warrington store is APPALLING the manager is a toilet brush. If you want good customer service goto SCREWFIX. No telephone number for store only a national number where you're on hold for a VERY LONG TIME. STAY WELL AWAY FROM TOOLSTATION, seems like if you didn't do well at school you got a job at TOOLstation.
August 2024 by Andrew Skinner
Great teams in store always helpful
June 2024 by Max Zahar
Not qualified staff, lost my order, lost my money
January 2024 by Paul Emmett
Great Toolstation team.I use this store everyday. Orders always ready ,never wrong and staff all have a great professional attitude.No complaints here
August 2023 by Ben Morley
Closed way before 8 when advertised
February 2023 by Mark Wells
Very bad management here. If you want a project completed in normal time, this is not the place to buy you're products. They never have the most basic products in stock. This is actually the worse hardware shop in Warrington. Easily. Toolstation that never has any tools to sell.
January 2023 by Joshua Aspinall
Most unhelpful staff iv ever come across
January 2023 by Valentin Marlev
Simple don't care about the costumers
January 2023 by Maciej Jurkiewicz
Really good store full of nice and helpful people. Good prices and very long opening hours.
November 2022 by Anthony
Always quick and easy to get served. Good value for money too.
November 2022 by Ian Paris
Excellent stock and advice. Really very good indeed.
November 2022 by Ian P
Excellent stock and advice. Really very good indeed.
June 2022 by Gary Nelson
Staff very helpful and was quick and easy to order
